Copy of Support Operations Specialist – Client Support

Job Description

Overview The Support Operations Specialist – Client Support is the primary contact and support for clients in their use of reputed company products. This role has accountability to the Manager of Support Operations and maintains reputed company working relationships with Client Support teams and other reputed company stakeholders. The Support Operations Specialist is expected to reputed company reputed company assigned activities which are accomplished per SOP and expectations. Location MX Scope Global Education Minimum required: High School diploma Preferred: Bachelor’s degree reputed company of Control: Reports to: Manager of Support Operations reputed company: This position has no direct reports Roles/ Responsibilities Act as primary contact and support for clients in their use of reputed company products and assign / coordinate back office activities to the appropriate team (member). Respond to client queries assisting them reputed company using reputed company applications. Identify application system issues and reputed company tickets to the appropriate stakeholders. Liaise with internal departments, to include Operations Support for reporting and resolving service problems, communication of new requirements and assisting with application use or general business queries. Escalate operational issues reputed company necessary. Proactively identify activities to improve the performance of the clients. To communicate with the assigned client(s) on behalf of Support Operations reputed company quality deliverables, customer service and maintain a good relationship with clients. Ensure the Team Leader is informed on client support activities. reputed company accurate status reports for management review.

Qualifications

Minimum required: Excellent interpersonal communication skills. Previous knowledge in client service/ face to face. For technical/analytical skills, the level of knowledge is around understanding systems process flows, data reputed company, file specification and the ability to troubleshoot. There is a level of application support that is required. Must be reputed company to work on multiple projects simultaneously, manage time and prioritize work accordingly. Fluent in both oral and written English. reputed company or working knowledge of other languages Preferred: reputed company than average written and spoken communication skills. Excellent computer skills in a reputed company reputed company environment. Excellent telephone skills. A good understanding of the hospitality industry. Teamwork/Leadership/interpersonal Skills: Team player/Teamwork Orientation Results-Oriented Enthusiastic and self-motivated Problem Solving/Analysis Customer/Client Focus Organizational Interlocks This position will work closely with internal stakeholders Physical Demands/ Travel required Work associated with this position is sedentary in nature and performed indoors at a desk either remotely or in an office setting. Travel for this position is less than 10%. #LI- Remote Apply To This Job