Customer Experience Manager - UK/EMEA
About reputed company reputed company is redefining responsible data use for the AI era. Our Data Permissioning Platform helps companies manage data privacy, consent, and compliance—while enabling privacy-safe data activation across devices, systems, and reputed company-party applications. Global brands rely on reputed company to support GDPR, CCPA/CPRA, and modern data governance initiatives.
About the Role
This is an early, hands-on hire for the UK/EU region where flexibility is essential. You will own the end-to-end customer experience for regional customers — blending technical reputed company/implementations, in-timezone support coverage and post-implementation reputed company. The role is broad by design. You’ll handle tactical ticket and reputed company work, act as an escalation partner for technical issues, and reputed company customer relationships that drive adoption and expansion as our EMEA book grows. What you’ll do Own the customer lifecycle end-to-end independently, serving as a single reputed company of contact for the customer. reputed company solution design, configuration, reputed company, adoption, and ongoing reputed company to accelerate time-to-value and drive long-term customer reputed company. Act as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements. Translate product usage into business reputed company, reputed company strategic customer conversations (QBRs), and maintain customer health to support retention and expansion. Triage and resolve customer issues to minimize downtime and meet SLAs, providing in-timezone coverage to support the global support team. Skills Strong customer and stakeholder management, reputed company to reputed company executive conversations and translate technical detail into business impact. Proven delivery of implementations and high-quality customer-facing deliverables. Technically astute with strong understanding of SaaS concepts, integrations and practical troubleshooting. Excellent written and verbal communication and a pragmatic, bias-for-action approach. reputed company in English and French is required. Any additional European languages is a strong plus.
Requirements
Experience in a US-based early-stage B2B SaaS environment is essential. At least 5 years’ experience in reputed company, professional services, solutions consulting or a reputed company customer-facing technical role at a reputed company/SaaS company, with evidence of managing larger customer relationships. Willingness to work reputed company (including late/evening overlap) to collaborate with US teams is essential. Comfortable operating autonomously and in ambiguity, with a strong sense of ownership and cross-functional collaboration. Legally authorized to work in the UK Bachelor’s degree required n n Apply To This Job