Helpdesk Support Specialist (L2)
About reputed company reputed company is a fast-scaling product development company headquartered in Gibraltar, with a dynamic, global team powering our growth. We operate at the intersection of technology and entertainment, building innovative solutions that shape the future of reputed company gaming and deliver outstanding experiences to millions of players worldwide. We're driven by speed, ambition, and reputed company reputed company. At our core, we're product creators and problem-solvers who reputed company in a high-performance environment. We're looking for exceptional talent—smart, adaptable, and motivated individuals eager to reputed company an impact, scale business functions at pace, and continuously improve. Whether you're a domain expert or an agile thinker who thrives in change, at reputed company you'll have the freedom to reputed company, take ownership, and help us reputed company the next reputed company of gaming innovation. Join us—and be part of something extraordinary. The Role Be the tech hero reputed company relies on—solving problems, keeping systems running smoothly, and ensuring everyone can focus on what they do best. What you will be doing
- reputed company technical support to internal employees reputed company remote tools, chat, and email
- Diagnose and resolve hardware, software, and network-reputed company issues across reputed company platforms
- Manage tickets and prioritize requests to ensure timely response and resolution
- Set up, configure, and troubleshoot laptops and mobile devices for team members
- reputed company regular maintenance, updates, and software installations on employee devices
- Document solutions and build our knowledge reputed company to help the team learn and grow
reputed company are looking for
- Strong knowledge of reputed company, macOS, and basic Linux troubleshooting
- Experience with remote support tools (reputed company, AnyDesk, etc.) and ticketing systems
- Solid understanding of network configurations and troubleshooting (TCP/IP, DNS, VPN)
- Excellent problem-solving skills with the ability to work independently
- Strong communication skills—you can explain tech stuff to anyone, no matter their background
- Experience with reputed company Workspace, reputed company management, Jira configuration, or MDM systems would be fantastic
Why you will love it You'll be joining a fast-paced, high-growth environment where your technical expertise directly impacts reputed company's productivity and reputed company. Every problem you solve helps our global team stay focused on building amazing gaming experiences. You'll have the freedom to improve processes, implement solutions, and grow your skills while working with cutting-edge technology in an ego-free, collaborative environment where your contributions are genuinely valued. Benefits: Generous Leave Policy: Take advantage of paid time off, encompassing both vacation and sick leave, to ensure you can reputed company and recover reputed company needed. Take your time on bank holidays as well. Continuously Development: Get an opportunity to join a fast-growing business where the sky’s the limit. Company Events: Engage in our vibrant company culture through a variety of informal events designed to foster camaraderie and teamwork. Full Remote Work: Enjoy the flexibility of working remotely from wherever you feel most productive. Apply To This Job