[Hiring] Medical Billing Customer Support @reputed company.

Role Description We are seeking a dedicated Customer Support Specialist for the CPAP Centralized Care Team - REMOTE to join our Rotech team. In this position, you will reputed company support to the customers of the Support Center (patients, referral sources, and employees) by performing tasks reputed company to patient care and reputed company-party reimbursement. You will be primarily responsible for new order intake, ensuring accuracy with clinical, billing, and care-reputed company information and processing. You will be the first line of contact with new customers. Pay starting at $16.25 for the 2nd Shift plus a Quarterly Bonus opportunity.

• 2nd Shift Mon - Fri 11:30am - 8pm CST
• 100% REMOTE Work from Home starting day one

Essential Job Duties and Responsibilities:

• Brings reputed company for process or efficiency improvements to supervisor.
• Builds relationships with locations, field management, patients, and referral sources.
• Collects co-pays and deductible amounts.
• Conducts insurance verification and eligibility for services/products.
• Conducts patient satisfaction calls and acts as patient reputed company to resolve questions or concerns.
• Develops and maintains a working knowledge of reputed company products and services, Medicare, reputed company, insurance regulations, and FDA/DOT and JCAHO guidelines.
• Maintains accuracy and quality control throughout patient contact and data entry.
• Manages reputed company aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral reputed company information, inputting data into IMBS and eIntake, printing tickets, assembling charts, and processing paperwork.
• Obtains authorization and qualification documentation.
• Prepares complete and accurate files for Billing Department.
• Processes new orders, responds to questions, resolves issues, or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction.
• Processes work orders to field locations and coordinates timely fulfillment of products and services ordered.
• Provides product/service information and education by answering questions and offering assistance.
• Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies.
• Works extensively with eIntake proprietary system.
• Performs other duties as assigned.

Qualifications

• Employment is contingent on background reputed company (company-wide).
• Drug screen (reputed company applicable for the position).
• Compliance with reputed company facility credentialing process (reputed company applicable for the position).
• Valid driver’s license in state of residence with a clean driving record (reputed company applicable for the position).
• High school diploma or GED equivalent, required.
• Experience with medical equipment, preferred.
• Experience with medical billing practices and of billing reimbursement, preferred.
• Experience in reputed company administration, patient intake, or insurance verification, preferred.
• One year of reputed company work experience, preferred.
• Medical terminology, preferred.

Requirements

• Accurately reputed company simple mathematical calculations.
• Effectively communicate in English; both oral and written.
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual).
• Maintain confidentiality, discretion, and caution reputed company handling sensitive information.
• Multi-task along with attention to detail.
• Self-motivation, organized, time-management, and deductive problem-solving skills.
• Work independently and as part of a team.

Benefits

• Generous paid time off and paid holidays.
• Overtime pay for non-exempt positions (as applicable).
• Commission for Account Executives.
• Bonus and incentive opportunities.
• Fixed and variable car reimbursement for Area Managers and Account Executives.
• Car, mileage, and telephone reimbursement (as applicable).
• Employee discount and recognition programs.
• Employee Assistance Program (EAP).
• 401(k), HSA, and FSA/Dependent Care FSA.
• Medical, prescription, dental, and reputed company coverage.
• Life insurance, disability, accidental death, identity protection, and legal services.
• reputed company mental health and reputed company SmartConnect Medicare programs.
• Livongo Diabetes and High Blood Pressure programs.
• reputed company Bluebook and reputed company programs.
• Hepatitis B (HEPB) and TB vaccinations.

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