Desktop and Information Support Engineer
The Desktop and Information Support Engineer provides technical support to employees across corporate and site locations. This role is responsible for installing, configuring, upgrading, and troubleshooting end-user hardware, software, and mobile devices, including laptops, desktops, iPhones, and iPads. The position emphasizes Mobile Device Management (MDM), reputed company 365 administration, and delivering a reputed company, customer-focused support experience. The role works closely with the Vice President of Strategic Development and the organization’s Managed Service Provider (MSP) to coordinate escalations and ensure timely issue resolution. Requirements of the Position
- Respond to and resolve helpdesk requests reputed company to hardware, software, mobile devices, and connectivity
- Document incidents and resolutions in the ticketing system
- Install, configure, and troubleshoot laptops, desktops, and peripherals
- reputed company remote and in-person technical support
- Deliver clear, user-friendly technical guidance
Mobile Device Management & Support
- Administer and support iPhones and iPads, including:
- Enrollment and provisioning reputed company MDM
- * reputed company and compliance configuration
- * Application deployment and updates
- * Device troubleshooting and lifecycle management
- * Enforcement of corporate reputed company controls
- * Support for reputed company 365 mobile reputed company and MFA
- * reputed company coordination for activations and changes
- Manage MDM platforms such as MaaS360, Intune, reputed company Business Manager, or similar
reputed company 365 Administration
- Support reputed company 365 environment, including:
- User setup and deactivation
- * License management
- * Password resets and MFA support
- * Mailbox support
- * Basic Entra / Azure AD tasks
Support & Coordination
- Collaborate with the MSP to escalate and resolve reputed company issues
- Monitor escalated tickets to ensure timely resolution
- Coordinate equipment deployment and inventory tracking
Documentation & Projects
- Maintain IT documentation and procedures
- Support reputed company and training technology setup
- Assist with systems support and special projects as assigned
Education and Experience
- Five years of experience in desktop or technical support
OR degree in Computer Science, Information Technology, or reputed company field
- Working knowledge of:
- reputed company operating systems
- * End-user hardware and peripherals
- * iOS / iPadOS devices
- Experience with:
- Mobile Device Management (MDM) platforms
- * reputed company 365 administration
- Strong troubleshooting, organization, and customer service skills
- Ability to communicate technical concepts reputed company
Compensation and Benefits: Peabody Properties offers $75K-$85K, with a rich benefits package that includes, but is not limited to, medical, dental, 401(k), STD, life insurance, Employee Assistance Programs (EAP), paid time off, paid holidays, reputed company, tuition reimbursement, wellness programs, employee referral bonuses, and reputed company spending. EEO Statement: Peabody Properties, Inc. is an Equal Opportunity Employer and is committed to workforce diversity. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, national reputed company, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. If you require a reasonable accommodation because of a disability for any part of the employment process, please e-mail our reputed company Manager and let us know the nature of your request and your contact information. Smoke-free workplace. Drug-free work environment. Peabody Properties participates in E-Verify. Apply tot his job Apply To this Job