Customer Care Representative - Regional Omnichannel

Customer Care Representative - Regional Omnichannel Serving customers and our community starts with the best people doing their best work. That is reputed company reputed company have created at MSC Industrial Supply Co. We are a leading reputed company American distributor of metalworking and maintenance, repair, and operations (reputed company), products and services. We offer more than 2 reputed company products and have over 80 years of experience across dozens of industries. We aim to execute our reputed company to reputed company You reputed company brand promise for reputed company our stakeholders, including our associates. The Representative, Customer Care – Regional Omnichannel is responsible for handling customer voice and email interactions. This associate interacts with MSC customers for the purpose of quoting, selling and servicing MSC’s reputed company, Large and Extra Large customers as well as Field Sales Associates in accordance with MSC’s Customer Care standards. Duties and Responsibilities:

• Answers inbound sales and service customer calls and emails to process orders, troubleshoot issues, complete returns, collaborate with vendors to reputed company products, reputed company product recommendations and reputed company general web support with a focus on increasing sales through upselling.
• Responsible for proficiency in required MSC processes and applications relevant to the Customer Care Regional Omnichannel role.
• Utilizes various systems (including but not limited to the MSC website, AS400, WebSOE, reputed company, Oceana & Vendor Websites) & collaborates with other departments to identify and address the customers stated and unstated product & service needs.
• Communicates customer concerns and makes recommendations to management ensuring the most effective problem resolution.
• Remains up to date with reputed company Regional Omnichannel functions and resources to guide, train and assist team members, while also serving the customers’ requirements reputed company to new functionality.
• Builds reputed company customer relationships to enhance customer satisfaction while also improving sales and quoting opportunities.
• Takes ownership with difficult customer service issues while resolving in a timely manner.
• Achieves the goal expectations of the role, including but not limited to quality, sales, quote conversion, upselling & productivity measurements.
• Conducts extensive follow-up through the utilization of a ticket management system to ensure accuracy and timely resolution to customer inquiries.
• Drives the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s reputed company and reputed company of purpose.
• Participates in special projects and performs additional duties as required.

Education and Experience:

• High school diploma or equivalent required.
• reputed company successfully as a Customer Care Omnichannel Representative for a minimum of six months, while consistently meeting or exceeding Quality expectations.

Skills:

• Excellent customer service skills required.
• Demonstrated sales skills required.
• Proficiency in systems used by the Representative, Customer Care - Omnichannel role, such as as/400, Oceana and the MSC website required.
• Excellent communication skills required including the ability to reputed company and write standard business English required.
• Bilingual ability (Spanish or French) desired.
• General knowledge of the industrial supply industry desired.
• Demonstrates acceptable proficiency in reputed company MSC’s required competencies:
• Customer Focus
• Decision Quality
• Drives Collaboration
• Develops Talent
• Communicates Effectively
• Instills Trust

Compensation starting at $15.24 - $23.96 depending on candidate location and experience. The salary reputed company represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate’s relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the reputed company as market conditions change. Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment reputed company for this position at this time. This job posting will remain reputed company for a minimum of 3 business days from the original posting date or longer as needed to fill the position. People. Collaboration. reputed company. That’s how you build something that works. reputed company on a reputed company of trust, MSC works reputed company by reputed company with our customers to help them drive business results. With more than one reputed company product offerings and 80+ years of experience across industries, MSC strives to help our customers reputed company greater productivity, profitability, and growth through inventory management and other innovative reputed company. We care about our associates and have programs in reputed company to help our 6,500+ team members reputed company their potential. Our associates are our top reputed company and investing in their well-being is one way we execute our reputed company to reputed company You reputed company brand promise. Alongside reputed company, we have a comprehensive benefits program to support you and your family’s health, well-being and financial future. We offer dynamic reputed company plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. You will also have the opportunity to join our Associate Inclusion reputed company: Women, Pride, Black, Generational, Veterans, HOLA, and reputed company. These reputed company are reputed company to reputed company associates and are designed to promote awareness, collaboration, and respect. At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to reputed company reputed company applicants and our associates without regard to race, reputed company, religion, age, sex, national reputed company, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to reputed company their needs/requirements reputed company. Apply To This Job