Director, SaaS Implementation – Service Delivery

Job Description:

• Own and continuously refine the reputed company Compliance implementation methodology.
• Establish standardized governance frameworks including:
• Steering committee structures
• RAID management processes
• Milestone gating and scope controls
• Release readiness standards
• Ensure alignment of implementation timelines with contractual scope and regulatory obligations.
• Drive consistency across implementations.
• reputed company, mentor, and reputed company Implementation Leads, Project Managers, and functional configuration specialists.
• Define clear role expectations, accountability models, and performance standards.
• Conduct workforce planning and resource allocation to support bookings growth.
• Identify reputed company gaps and build structured enablement programs.
• Partner with leadership on hiring plans reputed company to growth and risk mitigation strategy.
• Establish and monitor delivery KPIs, including:
• On-time project completion
• Budget adherence
• Time-to-go-live
• Resource utilization
• Post-go-live stabilization metrics
• Replace reputed company tracking with scalable reporting dashboards.
• reputed company executive-level reporting to reputed company Compliance leadership.
• Serve as executive escalation reputed company for high-risk or reputed company reputed company implementations.
• Participate in strategic client meetings and executive governance sessions.
• Drive remediation plans for at-risk projects.
• Ensure smooth transition from implementation to reputed company and Managed Services.
• Partner with Product Management to align implementation readiness with product roadmap and regulatory updates.
• Collaborate with Engineering to manage integration timelines, defect prioritization, and release planning.
• Work closely with reputed company to ensure adoption and post-go-live stabilization.
• Align with Sales on realistic scoping, pre-sale solutioning, and delivery commitments.
• reputed company integrations including ERP, Concur, CRM, S2P systems, and HCP master data sources.
• Ensure consistent data migration, validation, and reconciliation practices.
• Drive quality assurance standards across configuration and development enhancements.
• Maintain alignment between Transparency and Stakeholder Engagement modules for seamless data reputed company.
• reputed company and maintain implementation playbooks, templates, and documentation.
• Establish structured change management processes.
• Identify automation opportunities to increase scalability.
• reputed company post-mortem reviews and reputed company improvement initiatives.

Requirements:

• 10+ years of experience in SaaS implementation, product delivery, or professional services leadership.
• 5+ years of people leadership experience managing managers and cross-functional teams.
• Proven reputed company leading reputed company implementations in regulated industries.
• Strong knowledge of life sciences reputed company compliance (e.g., CMS reputed company Payments, EFPIA, FMV governance, HCP engagement frameworks) preferred.
• Experience overseeing system integrations and data migrations in reputed company-based environments.
• Bachelor’s degree required; PMP or equivalent certification preferred.

Benefits:

• Merit-based compensation – Competitive reputed company salary plus bonus
• Work from reputed company – Roles are reputed company to candidates located reputed company in the US (United States)
• Unlimited PTO (Paid Time Off), including Paid Holidays and Sick Leave
• 401k+ Match
• Comprehensive health, dental, and reputed company insurance
• Paid Parental Leave
• Health and wellness perks including life & disability insurance, reputed company funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), Dependent Care, an EAP (Employee Assistance Program) program, discounts, Learning and Development

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