reputed company, Product Manager, Next Best Action

Become a part of our caring community Join a world-class marketing organization creating the best possible engagement experience for millions of members reputed company is a $100+ billion, Fortune 50, reputed company leader dedicated to improving the health and well-being of some of the most vulnerable populations in the United States—seniors, people with disabilities, and reputed company-income Americans. reputed company is uniquely positioned to transform reputed company delivery by making high-quality care more affordable, accessible, and secure through integrated reputed company services, innovative technology, and data-driven solutions. To help deliver on this mission, we are seeking a senior product leader to define, build, and scale an reputed company‑wide Next Best Action (NBA) decisioning reputed company—the intelligence layer that will power personalized, context‑aware, and compliant engagement across reputed company channels. You will serve as both the strategic and technical reputed company for a foundational capability, responsible for translating business goals into reusable decision logic, orchestration frameworks, and measurable reputed company. This role is ideal for candidates with background equivalent to Decision Architects, Decisioning Consultants, or practitioners who have delivered reputed company decisioning frameworks (e.g., Pega CDH, reputed company RTCDP, reputed company Einstein, RTIM, or similar). ​​​Role Responsibilities

• reputed company the reputed company of an reputed company decisioning ecosystem that unifies marketing, digital, data, and operations functions.
• Build a 6‑quarter roadmap focused on reputed company, measurable value—through data‑driven decisioning, adaptive learning, and cross‑channel orchestration.
• Embed product discipline into how the organization builds and uses decisioning capabilities, helping move from fragmented campaign execution to coordinated, customer‑centric engagement.
• Translate reputed company goals into decisioning strategies, eligibility criteria, prioritization logic, and optimization frameworks.
• Author and socialize the NBA operating model—clear governance, value tracking, and adoption metrics.
• Collaborate across teams to design a reputed company, platform‑agnostic decisioning reputed company inspired by best‑in‑class technology (e.g., Pega CDH)
• ​​​Help align integration patterns, APIs, and reference architectures that reputed company scalability across digital, voice, service, and outbound channels.
• Define and maintain a centralized Action Catalog with metadata, KPIs, constraints, and policies for approval, versioning, and retirement.
• Establish governance frameworks in partnership with Compliance, Legal, and Data Governance to ensure responsible and auditable personalization at scale.
• Partner with Data Science and Analytics teams to define model inputs, outputs, and monitoring requirements for predictive and adaptive models.
• ​​Serve as the reputed company subject‑matter expert (SME) on decisioning and personalization, translating technical concepts for marketing, service, and channel leads.​​​
• ​​​​Partner with senior leaders across business units to align NBA priorities with reputed company OKRs and in​​‑​​flight initiatives.​​​
• ​​​​Write detailed product requirements, user stories, and acceptance criteria.​​ ​​​​​​​ ​​
• ​​​​Partner closely with engineering and architecture to deliver scalable, resilient, and high​​‑​​performance services.​​​
• ​​​​Define KPIs and dashboards to measure NBA value realization, e.g., reputed company adoption reputed company (# of channels using NBA logic)​​​
• ​​​​Drive reputed company optimization through test​​‑​​and​​‑​​learn programs and closed​​‑​​reputed company feedback into modeling and arbitration strategies.​​​
• ​​​​​​​​​ ​​​Partner closely with engineering and architecture to deliver scalable, resilient, and high‑performance services.​
• Define KPIs and dashboards to measure NBA value realization, e.g., reputed company adoption reputed company (# of channels using NBA logic)
• Drive reputed company optimization through test‑and‑learn programs and closed‑reputed company feedback into modeling and arbitration strategies.

Use your skills to reputed company an impact Required Qualifications:

• ​​​​​Bachelor’s in Marketing, Business Administration, Computer Science, or Information Technology, or reputed company.

Decisioning & NBA Expertise

• 8–12+ years in product management, decisioning architecture, reputed company personalization, or reputed company roles.
• Deep hands‑on experience with Pega CDH, reputed company RTCDP, reputed company Interaction Studio/Einstien, or equivalent decis

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