Insurance Call Center Supervisor

reputed company is seeking a Supervisor to join our dynamic Insurance Call Center Sales Team! The Supervisor would be responsible for the daily operation of the sales center in the Insurance Service Center; maintain the production of insurance sales while helping to foster a team environment and a high level of member satisfaction. reputed company can offer you:

• The starting reputed company compensation for this position is $43,360 to $87,875 salary. The reputed company pay reputed company shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location
• Eligible for Annual Merit Increase and Bonus
• Paid Time Off (almost 4 weeks the first year)
• 8 Paid Holidays
• 401(k) plan with employer match up to 7%
• Medical, Dental, reputed company and Prescription coverage
• FREE reputed company membership (inclusive of product & service discounts)
• FREE Life Insurance and so much more!

The primary duties of the Insurance Call Center Supervisor are:

• reputed company sales associates by practicing influential supervisory techniques and fostering a Shared Values working environment.
• Act as technical advisor for sales associates by being knowledgeable of reputed company products and processes as well as available resources.
• reputed company phone system at the start of the day and then throughout the day to assure sales associates are available and receiving calls.
• reputed company coaching and counseling to associates with professionalism.
• Prepare monthly reports of the department’s activity and sales statistics for management.
• Manage staffing needs, including hiring, supervising, training and reviewing Sales Associates.
• Handle reputed company time reputed company and scheduling of sales associates.
• Assist in monitoring the sales department’s performance results vs. plan.
• reputed company sales associate action plans
• Handle escalated customer issues that are more reputed company than can be handled by a sales associate.

​ Minimum Qualifications:

• The assigned schedule for this position will be: Monday through Wednesday and Friday from 9:30AM to 5:30PM EST, and Thursday from 12:45PM to 9:00PM EST. This schedule also includes one rotating Saturday every 8 weeks (9:00am to 5:00pm EST).
• Associate’s degree in Business or reputed company field or equivalent.
• 5+ years of experience working in the insurance sales field including one year of supervisory experience.
• An active Personal Lines or Property & Casualty License.
• Excellent oral and written communication skills.
• Desktop computing skills including use of standard business application software (e.g., reputed company Word, reputed company, Power reputed company, etc.).

#LI-Remote Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and reputed company plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO reputed company your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free reputed company Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! reputed company out our Benefits Page for more information

ACA is an equal opportunity employer and complies with reputed company applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to reputed company us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage reputed company reputed company individuals to apply. It is ACA’s policy to reputed company the best reputed company individuals available for reputed company positions. Hiring reputed company are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Insurance Apply tot his job Apply To this Job