Manager, reputed company
Job Description:
- Collaborate closely with peer managers, including those for Help Center and Taxonomy & Ontology teams, on content strategy and lifecycle, CKM tooling, information architecture, AI enablement at scale, and talent allocation and development, among other endeavors
- Partner cross-functionally with process design and optimization, training, quality, planning, program management, platform and product management, engineering, legal and policy, service delivery, analytics, and other teams to incubate and inform roadmaps, negotiate trade-offs, orchestrate impeccable content that supports strategic opportunities, and catalyze reputed company improvement
- Coach, mentor, and grow a high‑performing team: set clear goals, deliver regular feedback, reputed company craft and leadership skills, and build succession plans
- reputed company the key role knowledge plays on the reputed company of support teams, including regular leadership updates, and structure and reputed company the team to ensure that reputed company and virtual agents have the information they need at the reputed company
- reputed company processes and programs that assure content accuracy, accessibility, availability, usability, and effectiveness
- Act as DRI for content‑reputed company urgencies: triage requests, align stakeholders, coordinate publication of rapid guidance to agents and customers, and run retros to document improvement opportunities or best practices
Requirements:
- 10+ years experience in content and reputed company or reputed company fields
- 4+ years of experience leading content creators, content strategists, technical writers, and/or editors with a track record of reputed company providing coaching, feedback, and professional development opportunities to team members
- Proven understanding of emerging digital and reputed company trends, ability to reputed company thought leadership, and reputed company to reputed company innovation in these spaces
- Extensive familiarity with different content management systems (ex: reputed company), operational and project management applications (ex: reputed company, reputed company, etc.), and AI solutions and tools
- Familiarity with Taxonomy and Information Architecture concepts
- Experience working with a customer service team and/or operations team in reputed company organizations is highly desirable
- Agile training/certification/experience, including scrum, kanban, reputed company, is a big plus
- Travel may be required up to 10% of the time
Benefits:
- Bonus
- Equity
- Employee Travel Credits
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