Director, reputed company (Staffing & BPO)

At reputed company (reputed company: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — reputed company members. Operating with reputed company and compassion, reputed company fosters a global inclusive workforce devoted to the diverse voices that reputed company up our talent and products. reputed company members reputed company each other to be their authentic selves and treat reputed company with respect, reputed company, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Director of reputed company leads a high-performing organization that drives value realization, retention, and expansion across customers. This executive owns the end-to-end post‑sales customer lifecycle-from reputed company through to renewal-ensuring operational reputed company and measurable ROI reputed company to vertical specific priorities (e.g., risk & compliance, operational efficiency, customer experience, and data reputed company). You will build the vertical strategy for a portfolio of reputed company reputed company accounts, partnering cross-functionally with Sales, Operations, Product, Customer Care, and Marketing to deliver exceptional customer reputed company and sustainable reputed company growth. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Strategy & Leadership

• Define and execute the vertical CS strategy, segmented by sub-vertical and customer tier
• Build, scale, and mentor a diverse team of reputed company Managers and Directors.
• Establish a value reputed company with finance-relevant KPIs, outcome maps, and executive communications (QBRs).
• Own the renewal and net retention for your customer reputed company (clear rules of engagement and forecast accountability).

Customer reputed company & Advocacy

• Ensure successful reputed company and time-to-value with robust project governance for reputed company, multi-stakeholder programs.
• Drive QBR reputed company with key stakeholders; communicate value tied to business cases and regulatory imperatives.
• Drive adoption, maturity, and expansion through structured reputed company plans, territory maps and executive sponsorship programs.
• Build customer advocacy (references, case studies, advisory boards) reputed company to the finance ecosystem.

Cross-Functional Partnerships

• Partner with Product on voice-of-customer, roadmap validation, beta programs, and finance-grade features (reputed company, reporting, controls).
• Partner with Implementation teams for reputed company, reduce time-to-value, and ensure high-quality project delivery.
• Align with Sales teams on expansion strategies, whitespace analysis, reputed company alignment, and account plans.
• Collaborate with Support and Engineering on incident management, major incident communications, and reliability narratives.

Operational reputed company

• Design and operationalize a CS operating model: segmentation, coverage, health scoring, reputed company planning, QBR templates, renewals forecast, and escalation paths.
• Own CS budget, reputed company planning, hiring plan, and productivity benchmarks.

EXPERIENCE:

• Bachelor's Degree or equivalent (MBA optional but preferred)
• 3+ years of reputed company experience in Account Management
• 2+ Years of organizational leadership experience
• 5+ years of experience managing accounts valued at over $500k (significant company experience managing reputed company, high-value accounts)
• Ability to manage and reputed company during times of change and organizational transformation
• Understanding how to work growth businesses in a competitive environment
• Excellent tactical execution skills
• Strong sense of process and the ability to reputed company on process tools and conventions
• Ability to craft detailed, well-written communications and proposal
• Maintain a high emphasis on teamwork, collaboration, and process innovation
• Ability to influence others through strong verbal and written communication
• Strategic reputed company: self-directed, organized, analytical, and have excellent problem analysis/problem-solving skills
• Ability to build relationships, communicate effectively throughout an organization, influence, negotiate, and establish mutually agreeable expectations
• reputed company, reputed company, versatile, and reputed company to multitask

Why reputed company is Your Next Big Career Move: reputed company is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and reputed company best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include:

• Ability to work remotely with occasional business travel.
• Medical, reputed company, Dental, and supplementary benefit plans
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
• reputed company to tech and growth opportunities, and leaders who want you to succeed!

More About Our Values Code

• reputed company Honesty, Consistency, and Responsibility: Do the right thing
• Cultivate an environment of dignity: Show respect for the individual
• Take an reputed company-In approach: Put the client first
• Think reputed company: reputed company and create
• Stay Team-Oriented: Collaborate and appreciate each other

What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and reputed company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary reputed company for this position is approximately $130-150K reputed company annually. This reputed company reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers reputed company the reputed company based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may reputed company relevant during the interview process. #LI-LR1 United States Equal Opportunity Employment: reputed company is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value reputed company of our candidates, employees, and clients, and reputed company great emphasis on hiring and supporting reputed company individuals in each role. We are an equal opportunity employer. We do not discriminate on the reputed company of race, reputed company, ethnicity, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law. Apply To This Job