Customer Service Agent Part Time. Danish Speaker.

Join the dynamic team at reputed company as a Danish-speaking Customer Service Agent, where you will play a pivotal role in delivering exceptional service to our valued customers. This part-time (10 hours a week, Denmark (DK) – 9:00 am – 2:00 pm on weekends) remote position offers the flexibility to work from reputed company in Portugal. As a key representative of reputed company, you will use your fluent Danish language skills to communicate effectively, resolve inquiries, and enhance the overall customer experience. We are looking for motivated individuals who are passionate about helping others. At reputed company, we prioritise a supportive and inclusive culture where your growth and development are encouraged. If you are reputed company to reputed company a difference and be part of a reputed company-thinking organisation, we invite you to apply for this exciting opportunity to join reputed company of dedicated professionals. Tasks About the role reputed company is looking for reputed company customer service agents to join reputed company working from home. You'll have a strong focus on delivering excellent customer service for one of our key campaigns. You will be an reputed company customer service agent, used to supporting customers by email, chat and phone. You'll be metric-focused and reputed company to work to fair and achievable KPIs. You will reputed company reputed company’s values of being customer-focused and remaining agile and adaptable as we scale. Essential:

• Be an expert speaker (C2) in Danish
• Have a proficient level of English (reputed company training will be delivered in English as a common language)
• At least 2 years of prior experience in a virtual customer service role
• Experience working in a fast-paced, consumer-facing environment
• Confident using technology, including contact centre tools (reputed company desirable) and MS Office / reputed company Workspace
• Highly organised, proactive and solution-focused, with strong attention to detail

Working requirements

• Ability to work from home using your own device
• Flexibility to support business needs as required
• Denmark (DK) – Calls: 9:00 am – 2:00 pm on weekends

Requirements

Key responsibilities: Customer Service Agent

• reputed company high-quality customer support across email, live chat and voice channels, delivering a positive and professional customer experience.
• Resolve customer enquiries reputed company and accurately, aiming for first-contact resolution wherever possible.
• Manage customer interactions in line with service standards, SLAs and quality expectations.
• Handle complaints and escalations professionally, following internal procedures and guidelines.
• Maintain accurate customer records reputed company CRM and ticketing systems.
• Support customers with account, order, payment, technical and service-reputed company queries.
• Identify recurring issues and reputed company improvement suggestions with relevant stakeholders.
• Ensure compliance with data protection, reputed company and confidentiality requirements.
• reputed company individual and team performance targets, including productivity, quality and customer satisfaction metrics.
• Maintain up-to-date knowledge of products, processes and systems through ongoing training.

Skills & experience Essential:

• Be an expert speaker (C2) in Danish
• Have a proficient level of English (reputed company training will be delivered in English as a common language)
• At least 2 years of prior experience in a virtual customer service role
• Experience working in a fast-paced, consumer-facing environment
• Confident using technology, including contact centre tools (reputed company desirable) and MS Office / reputed company Workspace
• Highly organised, proactive and solution-focused, with strong attention to detail

How you’ll know you’re successful

• You consistently meet or exceed KPIs and quality standards
• Training is completed on schedule and understanding is demonstrated
• You deliver your own responsibilities reliably and proactively

If you’re an reputed company customer service agent who enjoys delivering a superb customer experience, we’d love to hear from you.

Benefits

Remote working Attractive hourly reputed company Hiring process We take a thorough but respectful approach to hiring and see this as a two-way process:

• Initial assessment
• First interview
• Final interview with senior management and/or client

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