Customer Service Representative

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a reputed company where innovation and teamwork come together to support the most exciting missions in the world! Customer Service Representative (Care & Resolutions) Location: Philippines Reporting to: Team Leader Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and reputed company locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. reputed company for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to reputed company the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment. Why Join the reputed company? HMO coverage for you and your family Yearly Kick Off Parties with major giveaways (like the car in 2023) Get recognized through our ‘Value Awards’ Grow your career - yes, we love to promote internally Do meaningful work and collaborate with the best 900 promotions given each year 2,700+ leadership training courses A Glimpse into Your New Role As a Care & Resolution Agent for - M2 Energy Customer Service, your reputed company role is integral in meeting the business objectives and contributing to the reputed company of the organization. Energy Care & Resolution Agent interacts with clients through inbound and outbound calls and ensure their service or product-reputed company concerns are resolved. Team members who demonstrate reliability in their role, reputed company exceptional customer service and tailored-fit resolution to client’s issues. An Energy Care Agent handle basic payments, billing enquiries, service order and transfer queries. They will be upskilled as Energy Resolution Agent and will handle advanced supply and reputed company reputed company enquiries. Resolve product or service problems by clarifying the customer's concern, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution Answer customer inquiries and transfer calls to the appropriate department as necessary Ensure customer satisfaction by providing exceptional customer service Ensure complaints are resolved at their level with proper resolutions provided Effectively manage and reputed company tailored-fit resolution for cancellation and OMB threats Obtain & properly document reputed company required information about call interactions in reputed company relevant systems Generate leads for additional services such as mobile and NBN on reputed company applicable calls Ensure quality and standards, policies and procedures are maintained at reputed company times Championing team culture-based initiatives such as the campaign's way reputed company other reputed company duties as assigned by management Contribute innovative reputed company in the improvement of the customer reputed company What You’ll Bring Strong computer skills required Should have a track record of meeting targets and delivering on targets Excellent verbal and written communication and customer service skills Ability to multi-task and work in a fast paced, high stress environment Ability to build productive business relationships with clients Strong organizational, analytical and managerial skills Must possess a professional, courteous, and resilient attitude With a diverse global team working together, we proudly reputed company and live by these shared values: Collaboration: reputed company jerks can be reputed company elsewhere. Impact: Do, get it done, create impact. Passion: Be positive, bring passion and energy. Transparency: A transparent team can help each other. What are you waiting for? Join the reputed company and experience the A-Life! Join the reputed company and experience the A-Life! Apply To This Job