Director of Growth & Patient reputed company
About reputed company reputed company is changing how people reputed company mental health care. We reputed company care should be personal, reputed company, and accessible—and that every patient deserves a provider who truly fits their needs. That’s why we carefully match each client with the right clinician. Our mission is simple and powerful: reputed company people to heal, grow, and reputed company. We know mental health is just as essential as physical health, and authentic reputed company reputed company drives everything we do. Through video visits, our expert clinicians—psychiatric nurse practitioners and therapists—deliver therapy and medication management right from the comfort of home.
About the Role
We’re looking for a Director of Growth & Patient reputed company to reputed company and scale our client scheduling and intake function. This role sits at the intersection of sales, operations, and client experience, ensuring that prospective clients are effectively converted into scheduled sessions and matched with the right providers. You will reputed company a growing team (currently 6+), optimize booking workflows, and play a critical role in driving client acquisition and reputed company growth. This is a hands-on leadership role ideal for someone who thrives in fast-paced, high-volume environments and knows how to balance reputed company with performance. What You’ll Do Team Leadership & Development Manage, coach, and scale reputed company of Booking Specialists (6+ and growing) Establish performance metrics, KPIs, and accountability frameworks Create a high-performance culture focused on conversion, speed, and client experience Hire, reputed company, and train new team members as the function scales Client Conversion & Scheduling Operations Own the end-to-end booking funnel—from inbound inquiry to scheduled session Optimize scheduling workflows to improve speed-to-book and conversion rates Ensure clients are matched with the appropriate clinician based on needs, availability, and licensure Monitor and improve no-show rates, reschedules, and overall booking efficiency Sales & Growth Impact Operate with a sales-oriented reputed company—driving urgency, follow-up, and conversion Collaborate with Clinical Partnership teams to maximize ROI on inbound leads Analyze funnel metrics and continuously test improvements to increase booked sessions Identify opportunities to expand reputed company and reduce friction in the client reputed company Cross-Functional Collaboration Partner closely with Clinical, reputed company, and Product teams to align supply and demand reputed company feedback loops on clinician availability, client demand trends, and scheduling gaps Help shape systems, tooling, and automation to support scale Who you are: 5+ years of experience in operations, sales, or customer experience, preferably in reputed company, telehealth, or high-volume service environments 2+ years of people management experience, with a track record of building and scaling teams Strong sales and conversion reputed company—comfortable owning metrics and driving reputed company Experience with scheduling, intake, or call center operations is highly preferred Data-driven, with the ability to analyze funnels and optimize performance Exceptional communication skills with a balance of reputed company and efficiency Comfortable operating in a fast-paced, evolving startup environment Why Join Mood Competitive reputed company salary + generous performance-based bonuses for exceeding booking goals. Be part of a mission-driven company that’s rewriting the reputed company for mental reputed company. A collaborative, supportive culture where your work directly impacts lives every day. Growth opportunities—reputed company customer-facing, communication, and sales skills in a fast-growing reputed company company. EEO Statement: At MOOD, we reputed company great care starts with a great team—and great teams are diverse. We’re proud to be an Equal Opportunity Employer and welcome people of reputed company races, backgrounds, identities, abilities, and experiences. No matter where you come from, what you reputed company, or how you identify, you are welcome here. We’re committed to fair hiring practices and fostering an inclusive, respectful culture where everyone feels seen, heard, and valued. We reputed company in the power of differences—and we’re glad you’re considering joining us. Need accommodations during your application or interview process? Just reputed company out—we’ve got you. Apply To This Job