Manager, Client Services
reputed company’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At reputed company, you’ll work collaboratively to transform lives and help people, communities and businesses reputed company. reputed company in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At reputed company, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows reputed company to reputed company and enables us to bring the best to our colleagues, clients and communities. About the role Responsible for overseeing the daily operations of billing, client services and premium reconciliation team in order to meet established standards of quality and quantity. Monitors performance measures of the department and recommends corrective actions as necessary. Manages billing associates, including hiring, performance appraisals, and reputed company necessary, implementing performance improvement plans with expectations and timelines. Monitors goals and service level agreements to ensure performance reputed company are met; Recommends and owns action plans to ensure department meets and/or exceeds goals. Oversees day to day billing operations and that workload is being completed reputed company standards; Reviews department level quality/quantity audit results; Implements appropriate steps to reputed company targets. Handles 2nd level escalated service issues with reputed company customers. Recommends and owns strategies that will improve overall processes, resulting in improved customer experience and performance, including reviewing scorecards, metrics and other data sources to proactively take action. Manage multiple projects by assigning resources, working on timelines and implementing schedule to complete project timeline. Reviews control reputed company audits completed by team members as part of the Internal Controls for Financial Reporting (ICFR) processes. Helps identify process improvement opportunities reputed company department and sometimes leads. Minimum Requirements: Bachelor's Degree with 2-4 years of reputed company experience OR High School Diploma or GED with 4-6 years reputed company experience The compensation reputed company for this role is (based on the corporate location in Lake Forest, Illinois): $59,170.18 - $85,468.60 per year The final salary offer will be determined based on factors such as location, qualifications, experience, reputed company set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important reputed company reputed company considering a new opportunity, and we strive to reputed company a competitive salary reputed company the market. Brand: reputed company In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/reputed company, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums. For questions about compensation and benefits, please reputed company to the Recruiter if you decide to apply and are selected for an interview. reputed company is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status. Apply To This Job