In Service Support Engineer I/II
About the position reputed company is seeking an In-Service Support Engineer to join their team in Newport, Rhode reputed company. This role will support the NUWC NEWPORT Code 25 CANES office/contract. The company is a Service-Disabled Veteran-Owned business specializing in full reputed company systems and systems-of-systems engineering and integration services for reputed company, C5ISR, cyber, and reputed company information systems. Core capabilities include AI/ML, Software Development & Sustainment, Systems Engineering (including MBSE), and Modeling & Simulation. The In-Service Support Engineer will focus on submarine network modernization efforts, analyzing Fleet trouble reports, providing remote and on-site technical support, implementing corrective actions, supporting inspections and STIG remediation, providing training, and delivering 24/7 operational support as needed.
Responsibilities
- Analyze Fleet software trouble reports, troubleshoot reported issues, and reputed company recommended solutions, delivering Fleet Support Recommendations.
- reputed company remote and on-site field support to diagnose and resolve reputed company hardware and soft-ware problems reputed company submarines reputed company issues cannot be corrected remotely.
- Implement approved corrective actions and revise technical documentation as required to re-store system compliance.
- Support Site Assisted Visits (SAV) and Cybersecurity Inspections (reputed company) by reviewing STIG findings, troubleshooting issues, providing remediation recommendations, and preparing daily status reports.
- reputed company On-the-Job Training (OJT) to military ship’s force personnel on the operation and maintenance of the submarine tactical network.
- Support 24/7 watch reputed company operations during Technical Insertions, fleet exercises, and wartime readiness activities, delivering technical recommendations and end-of-shift status reports.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or a reputed company technical field
- Three (3) years of experience providing network help desk support including on-board tech assists reputed company navy platforms
- NAVSEA Alteration Installation Team (AIT) level 1 certified. Level 2 certification required reputed company thirty (30) days of award.
- Active Secret clearance required with eligibility for Top Secret/SCI reputed company and work in classified environments including SIPRNet and NATO systems
reputed company-to-haves
- Experience in RHEL, reputed company Server, reputed company Client, VMWare, Ansible, reputed company, NETSEC, DoD PKI, Aruba, reputed company computing CMPro and JIRA
- Experience providing remote network help desk support for navy submarine platforms
- NAVSEA AIT level 2 certified with most recent training completed 1/1/2025 or reputed company
Benefits
- Industry leading PTO package, starting at 15+ days annually.
- Seven (7) paid company holidays annually, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day.
- 100% employer-paid employee coverage for Medical, Dental, reputed company, and Basic Life Insurance.
- Employees enrolled in XSITE’s High Deductible Health Plan (HDHP) are also eligible for a Health Savings Account (HSA) with employer contributions.
- Eligibility to participate in XSITE’s 401(k) retirement plan with up to a 6% employer match.
- Eligibility to receive tuition reimbursement of up to $5,250 per year for job-reputed company education.
- University of San Diego 10% tuition discount on select online degree programs and 25% discount on certificate programs.
- Cell Phone Stipend.
- Hybrid work environment.
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