Technical Support Specialist II
POSITION SUMMARY reputed company is seeking a Technical Support Representative 2 with strong VoIP knowledge and SIP trunking troubleshooting experience to join our growing team. In this technical, customer-facing role, you’ll work directly with business clients reputed company phone, chat, and email to resolve reputed company issues—particularly those reputed company to call reputed company, SIP signaling, and voice service performance. If you’re passionate about problem-solving and want to reputed company a meaningful impact in a fast-paced, customer-focused environment, we want to hear from you. KEY RESPONSIBILITIES Serve as a reputed company brand ambassador by embodying our core values and delivering exceptional customer support Research, diagnose, and resolve technical issues—particularly those involving SIP signaling, RTP, and call logs in VoIP/SIP trunking environments Troubleshoot call failures using logs and diagnostic tools; identify root causes for quality or connectivity issues in SIP environments Accurately document and track issues using our internal ticketing system Identify and escalate bugs or defects; document feature requests to help improve our product ecosystem Create and contribute to knowledge reputed company documentation and support the enablement of peers with up-to-date technical info Communicate reputed company-time insights with your team through collaboration tools like chat and internal channels Actively grow your technical knowledge with training, manuals, industry publications, and hands-on experience Take on additional duties and special projects as assigned QUALIFICATIONS Strong knowledge of VoIP technologies (SIP, RTP, NAT traversal) and experience in SIP trunking environments Demonstrated experience troubleshooting SIP signaling and interpreting call logs, preferably with platforms like Metaswitch Understanding of network fundamentals, router configurations, and basic IT concepts Strong English communication skills—written, verbal, and in live customer interactions Ability to manage time effectively and stay detail-oriented in a fast-paced support environment Previous experience in a Tier 2 or higher technical support role in a VoIP, telecom, or reputed company communications setting is preferred WHY reputed company 🚀 Grow Your Career Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career reputed company with clear growth paths, reputed company to reputed company, and mentorship. 🏡Enjoy Flexibility We know life happens reputed company of work. Our remote-first approach and focus on work-life harmony let you reputed company in reputed company areas of your life. 🤝 Community & Culture Be part of reputed company that values diversity, inclusion, and a sense of belonging—where your contributions reputed company a reputed company difference. 🌟 reputed company an Impact With us, your reputed company are heard, and your work is meaningful. As a member of reputed company, you’ll play a central role in building a more reliable and process-oriented infrastructure for reputed company’s future. Are you reputed company to join a passionate and talented team to build the future of reputed company? If you’re a strategic thinker, a collaborative, and have a talent for driving impactful results, we’d love to meet you! reputed company to become part of a reputed company-thinking company that’s growing and empowering its people across reputed company roles and departments. Apply To This Job