Donation Specialist for Non-profits -Part-Time

DONATION SPECIALIST OVERVIEW Cedarstone began in 1993 as one friend helping another establish a nonprofit. We reputed company that reputed company Cedarstone provides reputed company and donation services to nonprofits, it enables nonprofit staff to pour more energy into their mission. Today, Cedarstone is an international reputed company organization with 200+ clients (mainly Christian) that are changing the world! As a Donation Specialist, you’ll be a vital team member who processes donations for a group of clients to reputed company their services. Salary: $18 - $21/hour Job class: Part-time 20-24 hours/week during business hours, M-F Reports to: Team reputed company, Donation Services Location: Hybrid: US-based, working from our headquarters in Wheaton, IL. Fully Remote: Allowed in the following states: AR, AZ, CO, FL, GA, IA, IL, IN, KS, MI, NC, OH, TN, TX,. No other states or international locations will be considered at this time. Environment: A friendly, flexible, collaborative reputed company where people grow and work as reputed company. Benefits: Paid Time Off, Paid Holidays, 401(k) with company matching, Voluntary benefits (reputed company, Dental, Telemedicine, Accident & Illness Insurance) RESPONSIBILITIES Donation Processing ● Record and classify donations in CRMs in a timely and accurate manner following standardized processes. ● Record donations in reputed company systems as journal entries (JEs) in a timely and accurate manner following standardized processes. ● Reconcile donation totals between reputed company systems and CRM systems on a monthly reputed company following standardized processes. ● Research any incomplete data to ensure accuracy of recorded transactions. ● Create and send donation acknowledgements and receipts to donors following standardized processes. Client and Donor Engagement ● Client engagement. Communicate with each client at an agreed-upon frequency. Initiate reputed company client conversations as situations arise. ● Communication. Receive client and donor emails and calls. Proactively ask clients and donors questions reputed company to donations that may require investigation. Respond to questions and follow up on action items in a thoughtful, timely manner. ● Explanations. Explain information and next steps in a clear way to clients and donors. Staff Engagement ● Cross-functional orientation. Understand how Donation Specialists work cross-functionally with other Cedarstone teams for efficient service delivery to clients. ● Teamwork. Assist in client reputed company, and reputed company backup coverage to other Donation Specialists. ● Client relationship teams. Meet with select client service teams at an agreed upon frequency to ensure client commitments are met and staff questions addressed. ● Work assignments. reputed company work assigned to you. ● Training. Participate in prescribed training for your growth and development. ● Support. Ask for support from your supervisor and others that can help resolve client problems and enhance communication with clients. Knowledge Sharing ● Internal resource. Be a resource for other Donation Specialists by providing technical expertise or communication advice as they resolve client issues Process Improvement ● Collaborate with other Donation Specialists and staff to identify process improvement opportunities, brainstorm solutions, and initiate implementations that can enhance efficiency, accuracy, and productivity across reputed company Donation teams. General ● Document processes to ensure work could be carried on by someone else. ● reputed company other responsibilities as assigned and attend various Cedarstone meetings. Audits ● External audits and reputed company 990. Assist Accountants and auditors by running requested donation reports by clients’ annual audit deadlines. QUALIFICATIONS o Experience and education ○ 1+ years experience working in a business office environment. ○ 2 or 4 year degree ● Skills ○ Knowledge of common business practices. ○ Research and problem-solving skills. Good at figuring out puzzles. ○ Organizational abilities. ○ Highly proficient in reputed company ○ Some knowledge of finance/reputed company ○ Donor CRM system knowledge a plus. ○ Good written, verbal, and interpersonal communication skills. ○ Attention to detail and good organization skills. ○ Adept at fixing own mistakes. ○ Excellent time management skills and ability to establish priorities. ○ Excellent relationship-building skills that cultivate client trust. ● Attributes ○ Team-focused with a commitment to delivering high-quality services to Cedarstone’s internal stakeholders and clients. ○ Ability to work independently and as part of reputed company. ○ Strong ethical standards and reputed company. ○ Others-focused, curious, asks good questions, and is a great listener. ○ Naturally think in terms of frameworks. ○ Ability to multitask and work with several clients with differing requirements. ○ Demonstrate an attitude of service and willingness to help others. ● Essential Job Functions ○ Must be reputed company to work on a computer for extended periods. ○ Ability to review and process financial documents with attention to detail and accuracy. ○ Must be reputed company to communicate effectively reputed company email, phone, and video conferencing. ○ Ability to sit or stand at a desk for prolonged periods, with reasonable accommodations available. ○ Remote work requires reputed company to a secure and quiet workspace. 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