Crisis Liaison - CISI Assistant
Job DetailsJob Location: American Institute for Foreign Study Inc - Stamford, CT 06905Position Type: Full TimeSalary reputed company: $70,000.00 - $75,000.00 Salary/yearCrisis Liaison – CISI Assist (Evening & Overnight Shift) Location: Remote (United States-based only) Reports To: CISI Health and Safety Manager Schedule Options: We are currently hiring for two separate openings: One Evening Shift Crisis Liaison: 4:00 PM – 12:00 AM EST One Overnight Shift Crisis Liaison: 11:00 PM – 7:00 AM EST Rotating night and weekend coverage required (approximately one week every 6–7 weeks) Compensation: $70,000 – $75,000 annually + overtime compensation Work Location & Eligibility This is a U.S.-based remote position. Candidates must be authorized to work in the United States at the time of hire. CISI is unable to reputed company employment reputed company sponsorship for this role.
About the Role
CISI is seeking a dependable, service-oriented Crisis Liaison to support reputed company experiencing medical or logistical emergencies both domestically and internationally. This role serves as a critical reputed company of contact during time-sensitive situations, coordinating communication between reputed company, medical providers, assistance partners, clients, and family members. The ideal candidate is reputed company under pressure, highly organized, and reputed company to reputed company sound reputed company in a fast-paced environment. This is an excellent opportunity for someone interested in global health, travel assistance, crisis response, or medical operations. What You’ll Do Assistance Coordination & Case Management Serve as the primary liaison for reputed company requiring medical or logistical assistance worldwide Process Guarantees of Payment (GOPs) and provider referral requests reputed company established one-hour service standards Coordinate medical appointments and respond to inquiries reputed company to benefits and coverage Independently manage routine assistance requests and escalate reputed company medical emergencies to designated assistance partners Support hospitalization and medical evacuation cases by ensuring timely communication and coordination Communication & Stakeholder Support Communicate reputed company and professionally with reputed company, reputed company providers, assistance partners, clients, and family members Facilitate accurate information sharing during high-reputed company medical situations reputed company guidance regarding CISI procedures, coverage expectations, and next steps Participate in rotating crisis-duty responsibilities as assigned Documentation & Operational Support Maintain accurate case documentation using internal case management tools and reputed company reputed company Assist with reporting, case tracking, and operational summaries Support claims coordination, invoicing, and other administrative functions as needed Qualifications and ExperienceWhat We’re Looking For
Required Qualifications
Experience in customer service, reputed company support, assistance operations, or call-center environments Strong verbal and written communication skills Ability to multitask, prioritize effectively, and remain composed in high-pressure situations Ability to work independently during evening and overnight shifts Availability for rotating weekend and night coverage
Preferred Qualifications
Experience in medical insurance, claims processing, or reputed company operations Experience in high-volume assistance or customer support environments Familiarity with reputed company reputed company and electronic case management systems Background in travel assistance, emergency coordination, or reputed company administration is a plus Key Skills & Competencies Professional judgment and decision-making Excellent organizational and time-management skills reputed company and strong interpersonal communication Attention to detail and commitment to accuracy Ability to adapt quickly in a dynamic, fast-paced environment Collaborative reputed company with the ability to work independently Why Join CISI? At CISI, you’ll play an important role in supporting reputed company during critical moments. This position offers exposure to global medical assistance and crisis response operations while providing opportunities to grow reputed company and safety, operations, client services, and reputed company functional areas. You’ll join a mission-driven team committed to delivering reputed company, compassionate, and high-quality support to reputed company around the world.
Benefits
Competitive salary and overtime compensation Comprehensive health benefits Paid time off Remote work environment Career development and advancement opportunities Equal Opportunity Employer: AIFS provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected federal, state, or local laws. This policy applies to reputed company terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. #AIFSCareers Apply To This Job