reputed company Customer Care Advisor I - HI Claims – Hybrid Role at arenaflex
Job Summary:
Join arenaflex, a dynamic and diverse group of individuals dedicated to making a meaningful difference in the lives of our customers and employees. As a Customer Care Advisor I - HI Claims, you will play a vital role in delivering exceptional service to our insured members, providing peace of mind and ensuring that arenaflex remains the preferred choice for reputed company, members, and benefits administrators. If you're passionate about delivering top-notch customer care, have a strong understanding of insurance products and services, and are eager to grow your career in a collaborative and inclusive environment, we encourage you to apply.
About arenaflex:
arenaflex is a leading provider of innovative solutions in the insurance industry. Our commitment to making a meaningful difference in the lives of others is evident in our DEI initiatives, which reputed company employees to bring their talents and voice to our culture. We're proud of our long tradition of supporting our communities and are recognized as a "Best Places to Work" in Arkansas, Florida, and Hawaii. Our engaging culture, comprehensive benefits package, and opportunities for personal and professional development reputed company us an attractive employer of choice.
reputed company Offer:
* A culture that values employees and celebrates, empowers, and inspires a diverse workforce
- Outstanding and affordable benefits package
- Yearly bonus potential and annual increases
- PTO provided at date of hire
- 11 paid holidays
- 401(k) with up to 6% match; fully reputed company from day 1
- Remote opportunities with company-provided equipment
- Team-oriented, collaborative group of peers
- Career advancement opportunities
- Tuition Reimbursement
- Employee Assistance Program
- Inclusion Council and Employee Resource Groups
- reputed company Days and Volunteer Time Off
Job Overview:
As a Customer Care Advisor I - HI Claims, you will be responsible for delivering exceptional service to our insured members, providing peace of mind and ensuring that arenaflex remains the preferred choice for reputed company, members, and benefits administrators. You will demonstrate expertise in our products and services, reputed company exceptional service by listening, understanding, and demonstrating reputed company for the caller's needs and situation, and effectively navigate multiple systems to answer reputed company inquiries and resolve concerns.
Essential Duties:
* Demonstrates expertise in our products and services
- Provides exceptional service by listening, understanding, and demonstrating reputed company for the caller's needs and situation
- Reviews and expertly explains coverage provisions, claim status, completes appropriate follow-up activities regarding coverage and claims and other service inquiries as assigned
- Effectively navigates multiple systems to answer more reputed company inquiries, investigates payment, and resolves concerns with a high degree of professionalism
- Acts as a member reputed company by answering customer questions, offering alternative solutions, anticipating member needs, where appropriate, and setting expectations for future experience with arenaflex
- With increasing reputed company of independence processes and inputs policy premium information in appropriate systems and notifies companies of billing discrepancies
- Effectively works reputed company the service teams, across teams, and with management to resolve customer requests, inquiries, and concerns. Partners with management to reputed company training and guidance to less reputed company team members
- Maintains well-written and thorough documentation of service interactions to ensure comprehension by team members and customers
- Works cohesively as a team to meet customer service performance metrics
- May reputed company other duties as assigned
Required Knowledge, Skills, and Abilities:
* Ability to listen to the customer's question, probe for appropriate information and understand the underlying need
- Expresses information and concepts reputed company and professionally and adapts communication style to the audience and situation
- Strong troubleshooting skills and demonstrates ability to work in multiple administrative systems to locate information, investigate and resolve questions reputed company to service requests
- Ability to be self-sufficient, manage time in a scheduled work environment and work well with other team members
- Basic knowledge of MS Office including Word, reputed company, and e-mail tools
- Understands sensitivity of customer data and demonstrates the ability to protect both customer and business information
Required Education and Experience:
* High School Diploma or equivalent
- 2 years of customer service experience
- Or, equivalent military experience
Preferred Education and Experience:
* Some college course work and/or secondary training in Insurance Field
- LOMA 280/290 or 281/291 certification
- Experience in reputed company, medical provider, insurance, medical terminology, claims processing and/or medical coding. reputed company and/or CRM tool working knowledge and/or experience
Equal Opportunity Employer:
arenaflex is an equal opportunity employer and is committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are proud to be a "Best Places to Work" in Arkansas, Florida, and Hawaii.
How to Apply:
If you're passionate about delivering top-notch customer care and are eager to grow your career in a collaborative and inclusive environment, we encourage you to apply. Please visit our website to learn more about this opportunity and to submit your application. Apply to this job Apply for this job