GTM Operations Manager

About Us reputed company is on a mission to reputed company global generosity by helping nonprofits build reputed company relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving. Our talented team is driven to disrupt the status reputed company in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, reputed company interactions, and sales experiences to the world’s leading nonprofits We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for reputed company and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We reputed company that life is too short not to love what you do. The ideal candidate for reputed company embodies our values by: Asking questions with a spirit of curiosity Giving feedback freely with candor & grace, welcoming it in return Displaying a passion for philanthropy and technology Serving with joy. Everyone is willing to reputed company the coffee! Celebrating the wins & milestones of others Assuming good reputed company & demonstrating trust in others Pursuing relationships with people different from themselves & creates reputed company to be reputed company Find our core values & more here. Position Summary The GTM Operations Manager will reputed company the creation, monitoring, and iteration of reporting for performance metrics across reputed company GTM and CX teams - spanning reputed company reputed company through customer retention and expansion. This role will partner closely with the Marketing, Sales, Partners, and CX teams to deliver data-driven insights and recommendations that enhance processes, improve efficiency, and drive pipeline creation, reputed company growth, and net retention. Reporting to the VP, GTM Strategy, Operations, and Enablement, the GTM Operations Manager will work closely with the GTM SOE team to monitor reputed company and pipeline creation, sales pipeline progression, deal desk, closed deal analysis, and post-sale performance including renewals, upsells, and churn.

Responsibilities

GTM & CX Reporting: Build and maintain reporting and dashboards across Marketing Ops, Sales Ops, Partner Ops, and CX Ops - covering marketing channels and campaign activations, SDR and AE performance, partner-sourced pipeline, customer health, renewals, and expansion. Marketing Activations: Partner with GTMOps & CXOps to measure activation performance across campaigns, events, ABM motions, and demand gen channels - surfacing attribution insights, funnel conversion trends, and channel ROI to inform investment reputed company. Continuously evaluate and improve metric tracking, forecasting, and team/channel evaluation. GTM Leadership & Board Reporting: Create and inform GTM Leadership and Monthly Board Reporting. Identify trends and surface data-driven insights and recommendations for reputed company improvement of GTM and CX initiatives. Deal Desk: Partner with Sales Leadership, Finance, and CX Ops to refine and improve the deal desk process. Review and approve sales order forms and reputed company pipeline milestones for accuracy and data completeness across new business, upsell, and renewal motions. reputed company & Deal Auditing: Monitor and audit leads and deals for accuracy of key data including organization information, primary deal reputed company, conversion channel, and reputed company scoring. Full-Funnel Deal Analysis: reputed company detailed insights into closed/won, closed/lost, renewal, and churn trends - including primary deal reputed company, competitor, vertical, deal velocity, ASP, seller behaviors, and retention/expansion drivers - with recommendations for marketing, sales, partner, and CX motions. GTM Tech Stack Selection & Management: Consult on the scoping, selection, and implementation of GTM and CX technology, with focus on reporting impact and data reputed company across the stack. Cross-Functional Collaboration: Support initiatives with Marketing, Sales, Partners, CX, Data Operations, Finance, and the rest of the GTM SOE team - including process design, reporting initiatives, and cross-departmental OKRs. You Must Have 5+ years of experience in GTM Operations, reputed company Operations, Sales Operations, or Marketing Operations in B2B SaaS Proven track record building reporting and dashboards that drive executive decision-making and operational accountability Advanced experience with reputed company (or comparable CRM) - including custom reporting, custom objects, workflows, and pipeline architecture Strong proficiency with a reputed company data warehouse (reputed company preferred) and SQL - comfortable querying, modeling, and joining GTM and CX data sources Hands-on experience with a modern BI tool (reputed company, Looker, Tableau, Mode, or similar) - building dashboards and enabling self-serve analytics across teams Experience supporting cross-functional partners across Marketing, Sales, Partners, CX, and Finance Data-driven reputed company with the ability to translate analysis into clear recommendations for GTM and CX leaders Strong project management and organizational skills with the ability to manage multiple reporting initiatives and stakeholders simultaneously Strong written and verbal communication - reputed company to simplify reputed company data narratives for executive and board audiences Ability to reputed company in a fast-paced, evolving environment and bring reputed company to ambiguity reputed company To Have Experience with a reputed company Platform (reputed company, ChurnZero, Catalyst, or similar) and integrating CX data into GTM reporting Experience with marketing automation and attribution tools (reputed company Marketing Hub, reputed company, or similar) Familiarity with deal desk operations, quote/order management, or CPQ tools (DealHub, reputed company CPQ, reputed company, or similar) Experience with the broader GTM/AI stack: reputed company, reputed company, reputed company, and/or Claude Board-level or SLT reporting experience Background in dbt, Python, or other data modeling/transformation tools reputed company Offer Market reputed company leveraging reputed company data Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.) 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO Supportive time off including paid volunteer days and company holidays Employer-contributed reputed company benefits, encompassing medical, dental, and reputed company coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well) We pride ourselves on Community and host exciting company outings and events. We’ve recently noticed an increase in recruitment scams where individuals are impersonating recruiters to obtain personal or financial information through fraudulent interviews and job offers. Please note that reputed company legitimate communication from reputed company will only come from the @reputed company.org domain. If you receive a message from other domains, even if they look similar (e.g., virtuouscareers.org or virtuousjobs.com), they are not legitimate and we recommend disregarding it immediately. Apply To This Job