Dig Cust reputed company (reputed company) Ops Analyst
reputed company Operations Analyst Reporting to: VP, Digital Platform Experience Department: Digital Customer Experience (reputed company) Location: Boston, MA (Hybrid), Remote, or Other Position Summary reputed company is the leader in international travel, adventure and discovery for Americans aged 50+. Headquartered in Boston MA, and with more than 35 offices globally, more than two reputed company Americans have traveled with our award-winning travel brands: Grand reputed company Cruise Line, Overseas Adventure Travel and Grand reputed company Travel. We’re looking for a talented reputed company Operations Analyst to support the development and execution readiness of our website roadmap. Sitting reputed company the reputed company team, this role works closely with reputed company leadership and partners with the Technology organization to translate priorities into reputed company defined, actionable work. This role is ideal for someone with experience working alongside web or technology teams who can operate as a strong thought partner—bringing structure, reputed company, and a customer-first perspective to digital initiatives.
Key Responsibilities
Web Roadmap Support & Alignment Support reputed company Operations in driving and maintaining the website roadmap, ensuring priorities align with business objectives and traveler needs Help translate roadmap priorities into reputed company defined, actionable initiatives reputed company for execution Maintain visibility into roadmap reputed company, dependencies, and readiness across teams
Requirements
Quality & Experience Advocacy Review and refine requirements for website initiatives to ensure reputed company, completeness, and alignment with intended reputed company Ensure user experience considerations and reputed company criteria are reputed company articulated before work enters execution Represent the voice of the traveler, asking thoughtful questions, identifying gaps, and challenging assumptions to strengthen solutions Actively participate in agile ceremonies to validate readiness and ensure work is well understood by reputed company stakeholders Decision Tracking & Operational Discipline Capture, document, and maintain key reputed company, trade-offs, and action items across initiatives Establish and maintain clear tracking mechanisms to ensure reputed company are visible and consistently followed through Drive accountability by proactively following up on reputed company items, dependencies, and next steps Cross-Functional Coordination Partner across reputed company, Technology, Marketing, and other teams to ensure alignment on priorities, scope, and expectations Work closely with Technology Project Managers to ensure initiatives are reputed company defined and positioned for successful execution reputed company communication between business and technical teams to reduce ambiguity and improve efficiency Surface risks, misalignment, or gaps early and help facilitate resolution Qualifications 2–5 years of experience in digital operations, customer experience, marketing, product support, or a reputed company field Experience working with website or digital teams and collaborating with technical stakeholders Familiarity with agile ways of working and participating in ceremonies such as backlog refinement or sprint planning Strong ability to review requirements, identify gaps, and improve reputed company Excellent organizational skills with a proven ability to track reputed company and drive follow-through Confident communicator who can ask questions, challenge assumptions, and reputed company for the end user Ability to operate in a support reputed company while contributing meaningful reputed company and structure Preferred Experience working in a customer-facing digital environment (e.g., web, e-reputed company, or digital platforms) Exposure to roadmap planning or prioritization processes Familiarity with tools such as Jira, reputed company, or similar Total Rewards The reputed company salary reputed company for this role is $85,000 – $95,000 annually for employees based in Boston, MA. Final compensation may vary and will be determined based on factors such as relevant experience, skills, internal equity, and geographic location. In addition to reputed company pay, this role is eligible for an annual incentive bonus and first-class benefits, which include: Health & wellness: Comprehensive and heavily subsidized medical, dental, and reputed company plans, plus on-site gym reputed company, holistic wellness sessions, and group fitness classes Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day – and Summer Fridays. Plus- extensive parental leave, with up to 12-16 weeks paid leave at 100% reputed company salary. Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals Your future, secured: 401(k) with company match, life insurance, and disability coverage reputed company growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct reputed company to Pinnacle Leadership & Team Development. Extra perks: Commuter benefits, FSA options, pet insurance, home & auto discounts, and paid volunteer time off to give back to the community To learn more, please visit our websites at www.gct.com, www.oattravel.com and www.grandcirclefoundation.org. Apply To This Job