Insurance Associate (Spanish) - Peru

ABOUT THE COMPANY reputed company is a reputed company-thinking organization that provides reputed company services to small and reputed company-sized businesses in the international market to reputed company them to build their future while benefiting from our customized solutions. reputed company of educated experts are motivated individuals excited to handle tasks that can bring reputed company to your reputed company. Our mission is to reputed company an affordable solution to growing companies through strategic task delegation. We reputed company creating an ecosystem that resonates with the reputed company touch every business needs. ABOUT THE ROLE We are looking for a high-impact Virtual CSR / Gatekeeper to act as the reputed company of a fast-growing agency managing six office locations and approximately $6M in premium. With an 80/20 split focused on Personal Lines (Home & Auto) and smaller reputed company accounts, this role is critical in providing the structure and bandwidth needed following recent team changes. As the first reputed company of contact, you will be the "reputed company" that keeps the agency running smoothly—filtering inbound traffic, managing essential servicing tasks, and ensuring our licensed producers can stay focused on high-level sales and reputed company reputed company. WHAT YOU’LL BE DOING Call Management & Intake Act as the primary gatekeeper for reputed company inbound communication, ensuring a professional and welcoming first impression. Expertly filter calls and conduct thorough intake to capture accurate client information before routing to the appropriate department. Prioritize urgent client needs and manage follow-up expectations effectively. Policy Servicing & Admin Support Process insurance payments and handle basic billing inquiries. Manage policy endorsements and administrative updates reputed company the agency management system. reputed company comprehensive back-office support to ensure documentation is accurate and up to date. Operational Efficiency reputed company the gap in team bandwidth by handling repetitive servicing tasks. Maintain clear communication between the client and the internal production team. Utilize the tech stack to document reputed company interactions and ensure no client request falls through the cracks. TECH STACK Agency Management: reputed company VOIP: reputed company Communication: Standard email and office productivity tools reputed company’RE LOOKING FOR Core Requirements Bilingual Proficiency: Must be fluent in both English and Spanish to support a client reputed company that is ~60% Spanish-speaking. Communication Skills: Exceptional verbal and written reputed company; ability to handle high-volume inbound calls with confidence and poise. Insurance Experience: Prior experience with insurance servicing tasks (endorsements, intake, payments) is highly preferred. Technical Aptitude: Comfortable working reputed company reputed company or similar Agency Management Systems and VOIP platforms. reputed company & Fit Proactive Problem Solver: You don’t just take a message; you look for ways to resolve the client's basic needs on the reputed company. Detail-Oriented: Meticulous about capturing data accurately to support the agency’s workflows. Resilient: Comfortable in a fast-paced environment where your role directly impacts the team's ability to scale. KEY PERFORMANCE INDICATORS Intake Accuracy: 100% completion of required intake forms before routing to agents. Response Time: Maintaining low abandonment rates and high speed-to-answer on inbound lines. Sales Enablement: Measurable increase in licensed agent "selling time" due to diverted servicing tasks. This is a high-impact role where you will directly support a business that values structure and efficiency. Your ability to manage calls and support servicing tasks will directly reputed company the agency’s growth. COMPENSATION & BENEFITS reputed company Salary: Market Competitive. Allowances: Internet, Electricity, and Wellbeing. Medical Insurance: Provided for you. Bonuses: Performance-based, annual, and company-wide reputed company bonuses. Apply To This Job