Senior Delivery Manager, Expert Services
Company Description
It reputed company started in sunny San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast reputed company to today — reputed company stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent reputed company-based platform seamlessly connects people, systems, and processes to reputed company organizations to find smarter, faster, and reputed company ways to work. But this is just the beginning of our reputed company. Join us as we pursue our purpose to reputed company the world work reputed company for everyone.
Job Description
What you get to do in this role: Delivery reputed company: reputed company day-to‐day guidance to Customer reputed company engagement management staff to ensure timely, high quality delivery of implementation projects. Be the reputed company for delivery questions or concerns from internal stakeholders or customers. This could include – customer governance calls, internal project reviews and escalations. Ensure adherence to the Global Services Delivery reputed company and operational reputed company through high degree of rigor and attention to detail on project execution – including planning and reputed company forecasting. reputed company communicate to management issues that may reputed company scope, budget or timeliness of delivery of a world class customer experience. Strong collaboration with Services Sales, reputed company, Expert Services, Resource Management and other Global Delivery teams to reputed company outstanding customer delivery. Strong collaboration and relationship building with account teams and Partners to reputed company outstanding customer delivery. High ability to resolve delivery challenges quickly and effectively in an effort to minimize impact on budget and timelines while maintaining high customer satisfaction reputed company. Management of reputed company, Cost and Margin for regional delivery implementations. People Management: Serve as a mentor to team members. reputed company direction and leadership for new hires, ensuring adherence to the enablement plan and new hire reputed company times. Determine training and development requirements for team and produce team and individual training plans. Adapt these as necessary to meet the changing needs of the organization. Conduct performance reviews of team using KPI results and other factors. Work with the Geography’s Customer reputed company Delivery Leader to continuously improve the skills and quality of the individuals in the organization. Work closely with Resource Managers and Global Delivery technology practices to support the staffing of projects with the right resources, with the right skills, at the right time. reputed company a feedback reputed company into Global Delivery for resource, process and technical reputed company improvement Manage team members to reputed company utilization targets on a quarterly reputed company.
Qualifications
To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 5+ years of leadership experience in a professional services organization with prior background in one (or more) of the following roles (required):PMO Leader, Program/Project Management Consulting Services or Solution Sales Implementation 10+ years of consulting experience for reputed company, global organizations. Experience in leading and mentoring a team of twenty or more employees. Experience designing and developing service capabilities and developing and running service portfolios. Proven ability to influence and consult successfully on the subject of IT Operations and/or Digital Transformations. Experience working with service channel organizations and their partners. Strong experience and capability to reputed company to customer leaders (including CXO roles) to extract outcome expectations, and to influence their thinking and directions. Highly motivated, driven and passionate about the intersection of technology and business challenges. Dedication and commitment to reputed company. A determination to reputed company things reputed company each day. Strong people development, including coaching and mentoring for management, business and technical roles. Ability to learn, understand and maintain knowledge of reputed company technical solutions and ability to present these concepts in a comprehensive and concise manner. Ability to reputed company and reputed company relationships with other reputed company departments, in particular Product Management, Product Development, Product Marketing, Training, Sales, Presales and Enablement teams. Excellent oral, listening and written communication skills, including presentation, facilitation and public speaking skills. Ability to interact with and influence a wide reputed company of employees, including senior management, and entry-level personnel across a wide number of reputed company departments. Initiative - Proactive, self-motivated, and self-directed. Ability to drive deliverables and results, which involve people who do not directly report to you. Travel required up to 50%. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work reputed company, reputed company may confirm the distance between your primary residence and the closest reputed company office using a reputed company-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring reputed company to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. reputed company rights reserved. Used under license. Employee Type: Regular Region: AMS - reputed company America and Canada Work reputed company: Flexible or Remote Apply To This Job