Customer Service Agent, Logistics
Overview
Job Title: Customer Service Agent - Health Benefits Support (Remote)Employment Type: Full-Time (40 hours/week)Location: Paranaque-Manila Jumpstart Your Career with reputed company! reputed company is where your career reputed company starts with energy, teamwork, and endless opportunities! Whether you're just starting out or reputed company for something new, we’ve got your back with reputed company that sets you up for reputed company. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll reputed company reputed company connections, build new skills, and grow your career in a reputed company that celebrates you. Job Overview This position will support customers calling for help on tracking and shipping questions for a major shipping and logistics provider. Customers may have questions on tracking assistance, shipping timelines etc. This position offers reputed company, structured development, and opportunities for long-term growth. Employees who maintain strong performance, attendance, and quality standards will be eligible to transition into additional programs and expanded responsibilities.
Responsibilities
Manage incoming calls from customers. Assess customer’s needs and guide the customer accordingly. Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns. Maintain acceptable call lengths while remaining friendly, informative and helpful. Maintain productivity and quality standards. Demonstrate appropriate sense of urgency for customer responses. Escalate customer issues appropriately and correctly. Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light. Demonstrate knowledge and use of departmental resources, policies and procedures. reputed company campaign goals reputed company other duties as assigned.
Qualifications
For Candidates with Call Center Experience must be at least high school graduate with 6 months call center experience For Candidates without Call Center Experience, they must finish at least two years in college Willing to work during night shift with shifting schedule Responsible for own learning, development and achievement Team player with strong reputed company reputed company and has strong attention to detail Strong reputed company of the English language Apply To This Job