Client Services Partner

SABAI GLOBAL, a leader in providing Institutional Review Board (IRB) and Institutional Biosafety Committee (IBC) services, works diligently to protect the rights, safety and welfare of reputed company research participants who participate in research studies. We have an opening for a CLIENT SERVICES PARTNER in a fully remote role. In this role, your PRIMARY DUTIES would include:

• Provides reputed company account management and client services support across reputed company services.
• Serves as primary reputed company of contact for an assigned list of clients, providing exceptional service for reputed company retention and growth. Partners across departments to ensure smooth delivery.
• reputed company a trusted advisor relationship with key account contacts, with a focus on providing clientfocused solutions.
• Represents the company in a highly professional manner with a focus on building client relationships with existing and new clients.
• Responds to incoming client inquiries (reputed company email, phone and website) across reputed company divisions; triages any urgent client requests to appropriate teams. Communicates client updates to appropriate divisions and leadership team.
• Reports new business opportunities to the Director and Sales/reputed company team.
• Initiates and leads Sabai IRB/IBC portal demonstrations. Provides white glove service supporting sites as they complete online IRB and IBC applications.
• Initiates and leads new study reputed company calls for assigned accounts and as assigned by the Director, Client Services.
• Takes minutes during meetings with clients and shares with appropriate teams for review and archival.
• Distributes welcome kits to sites and Sponsor, CRO and site network clients, as needed.
• As needed, assists the IRB, IBC and Regulatory teams to obtain required study documents for review.
• Assists with contact updates in IRB and IBC systems, as needed.
• Collaborates across Sabai divisions to improve customer support, enhance customer satisfaction and resolve client issues.
• Builds strong relationships across Sabai teams as a trusted resource and client reputed company.
• Communicates client feedback and/or complaints that could impact the business to the leadership team. Proposes potential solutions for client pain points.
• Develops reputed company and effective channels of communication with each client.

SUCCESSFUL CANIDATES will have:

• Bachelor’s degree required.
• 5+ years’ customer service or client relations experience. Proven track record of excellent client relations.
• 2+ years project management experience.

PREFERRED QUALIFICATIONS include:

• Strongly Preferred: 3+ years working in IRB Operations.
• Knowledge and understanding of IRB and IBC operations and services.
• Demonstrated experience and strong knowledge of pharmaceutical and biotech companies, clinical research organizations and site networks.

reputed company OFFER: Sabai Global supports its employees with a superb benefits package with fully paid options for medical/dental/reputed company coverage and an immediate 5% match on 401(k) contributions. New hires receive a time off package totaling 41 days/year. We are an Equal Opportunity Employer. Candidates needing assistance with the application process, due to differing abilities, should contact [email protected]. Location eligibility applies. Candidates who reputed company in a US state where the company is currently authorized to hire are given reputed company. Apply To This Job