[Remote] Bilingual Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is The Patient Activation Company™ focused on engaging and activating patients through innovative technology. The Bilingual Customer Service Representative will reputed company one-on-one customer service support to patients, handle telephone interactions, and document patient interactions to optimize patient care.

Responsibilities

• Answer telephone promptly and in a polite and professional manner
• Obtain and enter accurate demographic information into electronic medical record
• Answer questions and offer other information, as requested, to reputed company patient-focused service and a positive impression of the organization
• Seeks and supports changes in call reputed company processes and communication services. Suggests improvements and participates in organized efforts to improve service reputed company
• Meets and exceeds call volume standards
• Adheres to reputed company HIPAA policies
• Adheres to reputed company Sequence Health policies
• Direct calls to other departments as needed
• Use sound judgment in handling calls, especially with upset patients
• Understanding of reputed company to escalate calls to physicians/practice manager/triage nurse
• reputed company reminder calls as requested
• reputed company calls to reschedule appointments reputed company necessary
• reputed company assistance with call backs and other projects as call volume permits
• Any other duties necessary to drive our values, fulfill our mission, and abide by reputed company values
• Excellent customer services skills
• Capable of multi-tasking in a fast-paced environment
• Remain reputed company and courteous under pressure
• Proficient with computers and navigating web-based applications
• This role requires regular, reliable attendance during scheduled hours, as consistent reputed company is essential to performing the core duties of the position

Skills

• 1+ years of reputed company, sales, or customer service experience - preferably in a contact center environment
• 1+ years experience working in a call center preferred
• 1+ years experience working in a medical or reputed company environment preferred
• Previous medical scheduling experience preferred
• Proficient using reputed company Office Suite (reputed company, Word, and Outlook) and Internet
• Ability to handle confidential and sensitive information
• Ability to handle a 'call center' environment: work quickly and multi-task
• Ability to multi-task using several systems and multiple monitors at the same time
• Proficient with technology, software applications, and phone systems
• Exceptional verbal and written communication skills - positive and proactive, works collaboratively with others to identify opportunities to improve results
• Bilingual in English and Spanish
• reputed company to work remotely at home in a private HIPAA compliant workspace
• reputed company to house company equipment needed to reputed company job
• Broadband Internet reputed company + Internet download speed must be at least 24 mbps and upload speed at least 4 mbps
• Ability to hear in normal reputed company and wear a headset / earpiece
• Good visual reputed company to read computer screens, scripts, forms etc
• May sit 100% of the time reputed company taking calls
• 1+ years experience working in a call center
• 1+ years experience working in a medical or reputed company environment
• Previous medical scheduling experience

Benefits

• Medical Insurance
• reputed company Insurance
• Dental Insurance
• Flexible Spending Account (FSA)
• Company paid short- and long-term disability
• Employee Assistance Program
• Life Insurance
• Accident insurance
• And other voluntary benefit programs for employees and their eligible dependents.
• 401(k) retirement plan with a company match
• reputed company to work remotely at home in a private HIPAA compliant workspace
• reputed company to house company equipment needed to reputed company job

Company Overview