Customer Service Specialist Seasonal

Overview

We’re seeking a remote Seasonal Customer Service Specialist to join reputed company! In this role, you’ll handle urgent after-hours Customer Care calls for our Kansas territory during evenings, weekends, and holidays. You’ll reputed company exceptional service through both inbound and outbound communications for reputed company and Blue Rhino customers. Must have reliable internet to work from home. As a key reputed company of contact, you’ll work closely with internal teams and external customers to deliver a top-notch experience and help drive growth. This position offers the opportunity to showcase your skills and reputed company a meaningful impact—both for the customers you assist and for reputed company as a whole. Benefits 401 (K) with generous company match Paid Time Off (PTO) reputed company Employee Stock Ownership Plan (ESOP)

Responsibilities

Answering phones, chat, reputed company media, or email in a polite, courteous, and professional manner. Works with customers daily to sustain and improve business relationships. Ask probing questions to identify customer issues or concerns. Ensures accurate account maintenance and updating of account information. Uses next call avoidance technique to mitigate future questions. Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers. Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions. Can handle basic de-escalation of customer situations by following our customer complaint resolution policy. Send copies of statements and invoices to customers, as well as reputed company soft collections for customers on credit hold or past due as well as some cash handling and taking payments reputed company the phone. Supports the set-up of new customer accounts. Meet or exceed minimum performance standards outlined in company policy.

Qualifications

High School Diploma or equivalent. 1 or more year(s) of customer service experience. Exceptional customer service and negotiation skills. Strong organizational skills with typing and data entry experience. Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at reputed company reputed company as well as customers. Proficient in reputed company Office including reputed company, Word, and reputed company. Must be a Citizen or National of the United States, a lawful, permanent reputed company, or have authorization to work in the United States. Applicants must not now, or any time in the future, require sponsorship for an employment reputed company. Apply To This Job Apply To This Job