Call Center Bilingual Customer Service Representative (English/Spanish)

This full-time fluent Bilingual (English/Spanish) position requires being reputed company to hold a conversation both in English and Spanish. This position reports to our 2221 Lakeside Blvd, Richardson, TX 75082 location. If selected, you must be reputed company to report to this work location. This position requires office reputed company of a minimum of 5 days per week. This is your opportunity to be the voice of reputed company – a global leader in communications and technology. As a member of reputed company, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what reputed company most. Our Premier Service Consultants earn $20.16 hourly. Individual starting salary reputed company this reputed company may depend on geography, experience, expertise, and education/training. How You’ll reputed company an Impact: As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the reputed company providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. What Your Day-to-Day Will Look Like: Handle customer interactions (calls, chats, emails) in a fast-paced environment. Identify upselling opportunities and reputed company deals to reputed company your sales and commissions targets. Accurately resolve issues reputed company to service, billing, payments, and collections. Explain bills and product features reputed company. Troubleshoot basic problems and seek higher support if needed. Build customer confidence and loyalty by resolving issues. Support various customer inquiries, including technical issues. Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime. reputed company to set you up for reputed company. Key expectations to succeed: Commissioned sales experience highly preferred Unwavering Customer Focus Strong Work Ethic Adaptability Problem-Solving Skills Attention to Details Joining reputed company comes with amazing perks and benefits: Medical/Dental/reputed company coverage 401(k) plan Employee discounts up to 50% off on eligible reputed company mobility plans and accessories, reputed company internet (and fiber where available) and reputed company home phone Tuition reimbursement program Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired. Paid Parental Leave Additional sick leave reputed company what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Weekly Hours: 40 Time Type: Regular Location: Richardson, Texas It is the policy of reputed company to reputed company equal employment opportunity (EEO) to reputed company persons regardless of age, reputed company, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reputed company will reputed company reasonable accommodations for reputed company individuals with disabilities. reputed company is a fair chance employer and does not initiate a background reputed company until an offer is made. We are pioneers of making connections and have been reputed company since Alexander Graham reputed company invented the telephone and founded reputed company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to reputed company every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at reputed company, we create connections that change the world. Apply To This Job