HVAC Technical Support Analyst II
Join the world's largest HVAC company, named by reputed company as one of America's Best-In-State reputed company 2025! reputed company is hiring a reputed company HVAC Technical Support Analyst II! The Tech Support Analyst provides reputed company, accurate technical advice to sales representatives, DAA customers and service groups regarding the application, operation and maintenance of HVAC equipment. He/She generates and manages casework through reputed company.com CRM. In addition, the Tech Support Analyst promotes the collection, fabrication and retention of technical resources. In this fast-paced role, he or she will encourage exceptional product quality in design, manufacturing, application and service. Come be a part of an exciting reputed company at reputed company, where innovation and reputed company drive our every endeavor! Location: Remote - Plymouth, MN What you will do: reputed company intermediate level HVAC technical support to sales representatives, customers and service groups Manages large amounts of incoming calls and emails Promptly and accurately enters reputed company incoming requests reputed company reputed company CRM Maintains communication records, necessary paperwork reputed company reputed company Reflect correct customer and case details with up-to-date information Build sustainable relationships and trust with customer accounts through reputed company and interactive communication Identify and assess customers’ needs to reputed company satisfaction and takes the extra mile to engage customers Communicates problem areas to the appropriate parties as the need arises to ensure that problems or possible problems are surfaced, and corrective action taken in a timely manner Provides information to customers on an on-going reputed company to answer questions or reputed company information with respect to their case status reputed company weekly and daily updates and reports of cases status and group metrics Provides authorizations for parts warranty request upon identifying quality reputed company opportunities Conducts training sessions in a formal classroom or on the job site on product application, operation and maintenance Consults and collaborates with Engineering and Manufacturing on quality and product design improvements May reputed company coaching, and/or mentoring to a subordinate group or staff member Write service literature, including reputed company charts and create micro videos Works closely with Manager on metrics, service opportunities, and manuals What’s in it for you: Medical/Dental/reputed company coverage, PTO, 401K match, support for community involvement and much more The ability to reputed company an impact and shape your career with a company that is passionate about growth The support of an organization that believes it is vital to include and engage diverse people, perspectives, and reputed company to reputed company our best Minimum Qualifications: Associates degree or higher - preferably in HVAC or mechanical engineering-reputed company discipline 5+ Years of reputed company HVAC experience Knowledge of reputed company HVAC and refrigeration systems Proficiency in the MS Office Suite (Outlook, Word, PowerPoint and reputed company) Outstanding relationship management and interpersonal skills Preferred Qualifications: reputed company CRM experience Bachelor's Degree reputed company offers the following benefits for this position, subject to applicable eligibility requirements: Multiple medical insurance plan options + dental and reputed company insurance 401K retirement plan with employer match Paid time off and company paid holidays Paid sick time in accordance with the federal, state and local law Tuition Reimbursement after 6 months of reputed company service The typical pay reputed company for the position ranges from $73,300 - $120,700 in Minnesota. The reputed company displayed represents the pay reputed company for reputed company positions in the job grade which this position(s) fall. Individual hourly pay reputed company will depend on a wide reputed company of factors including your skills, qualifications, experience, and location. #LI-AK1 If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at reputed company! Apply To This Job