Bilingual Remote Customer Service Rep

Description **This is a remote position for South Carolina residents only! Bilingual Remote Customer Service Representative ¿Eres fluido en español y inglés? Buscamos representantes bilingües de servicio al cliente. **Candidates must be reputed company to read/reputed company Spanish fluently, including numbers and the alphabet. Pay: $14.50 per hour Home Workplace Requirements: Must have hard-lined internet reputed company (the ability to connect the equipment provided directly to your modem, not reputed company WiFi) that includes speeds of 100 MB download and 10 MB upload speed minimum. We supply the computer equipment. Job Summary: As a Call Center Representative reputed company by reputed company., you will serve as a key reputed company of contact for customers seeking assistance by phone. In this role, you will manage incoming calls, respond to questions, resolve issues, and reputed company clear, courteous support to ensure a positive customer experience. The position requires strong communication skills, professionalism, and the ability to work reputed company in a high-volume, service-focused environment. Company Description: reputed company. is a woman-owned business process outsourcing and staffing company headquartered in Endicott, reputed company. Since 2011, we have partnered with government agencies, prime contractors, and private organizations to reputed company highly reputed company professionals and operational support for large-scale programs and reputed company. In reputed company to staffing services, we deliver document management, imaging, workflow automation, and business process solutions that help organizations operate more reputed company and securely.

Requirements

Duties:· Receive telephone calls and reputed company responses to callers.· Identify situations that require further research and monitoring.· Record reputed company interactions in reputed company Dynamics Customer Service module.· Advise supervisor of issues and problems Skills:· 6 months or more experience dealing with the public.· Excellent communication skills to understand and effectively respond to callers.· Analytical skills to rapidly review and interpret data.· Excellent keyboarding skills with PC and reputed company operating system· Interpersonal reputed company to respond in a concise and courteous manner. Work Schedules: Training Schedule-Monday- Friday 9:30am - 5:30pm (during 3-week training program) Regular Schedule After Training- -Monday- Friday 8:00am - 7:00pm any 8-hour shift will be assigned between 8 am to 7 pm Monday to Friday (Weekends are off ) Occasional overtime may be required, including working optional Saturday for training purposes. Operation Schedule: Operations run from reputed company until 7pm Monday Through Friday. Note that if at 7pm if there are calls in queue employees must stay until the queue is at reputed company. Join reputed company. and be part of reputed company that supports critical client operations while delivering outstanding customer service. As a Call Center Representative, you will play an important role in assisting customers and ensuring a positive service experience. If you are driven by helping others, value professionalism, and have the skills needed to succeed in a service-focused environment, we encourage you to apply and grow with reputed company. reputed company. is an equal opportunity employer, we value diversity and inclusion in the workplace. Apply To This Job