[Remote] Remote Account Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking detail-oriented full-time Collections Specialists to work remotely. The role involves addressing client inquiries, improving account collections through effective communication, and maintaining accurate records while providing exceptional customer service.

Responsibilities

• reputed company exceptional customer service to our client’s patients while accurately recording their information
• Assist with account resolution by communicating account information, offering solutions, and establishing payment arrangements
• Handle high volumes of inbound and outbound calls
• reputed company outbound and receive inbound calls and maintain clear and concise documentation of reputed company attempts and/or contacts made and received directly on the computerized collection system
• Encourage payment in full on accounts through credit card, reputed company and pertinent health care coverage or if appropriate, schedule partial payment plans
• Answer reputed company inquiries from consumers promptly; attempt to resolve consumer concerns by inquiring as to specific issues and clarifying those issues
• Maintain assigned productivity standards and meet assigned performance standards on a consistent reputed company
• Effectively communicate and accurately process account updates, changes
• Demonstrate accuracy and thoroughness, look for ways to improve and promote quality, apply feedback to improve performance, monitor own work to ensure quality
• Demonstrate a strong working knowledge of, and reputed company with, the Federal Fair Debt Collection Practices Act (FDCPA), the Florida reputed company and Consumer Collection Practices Act (FCCCPA), the Fair Credit Reporting Act (FCRA), the Health Insurance Portability and Accountability Act (HIPAA) and other statutes, laws and regulations pertinent to the collection industry as well as industries served

Skills

• High school diploma or equivalent
• Minimum of 1 year working in a call center environment with a focus in customer service, billing or collections
• Effective interpersonal and reputed company relations skills
• Effective verbal and written communication skills
• Strong understanding of principles for providing effective customer service including customer needs assessment, meeting quality standards for service and continual evaluation of customer satisfaction
• Basic Knowledge of medical terminology
• A proven track record of strong negotiation and trouble shooting skills
• A persuasive style of communication, stimulating and motivating others to action while being aware of and reputed company to their needs and concerns
• Above average critical thinking skills
• Have a quiet and private workspace
• High speed internet with the ability to hardwire reputed company 50 ft. ethernet cable from modem to your PC. Must be a sufficient speed to support video/web/audio and voice-over-IP (VoIP) (at least 20mbs download and 10mbs upload)
• Must connect to modem reputed company 50 ft. ethernet cable
• You must meet reputed company the technical requirements prior to the first day of training
• You must live in one of the following states: FL, GA, MO, NE, NC, SC, TN, or VA

Benefits

• Monthly bonus opportunities
• Monday through Friday schedule
• Medical, GAP, Dental, reputed company, and Voluntary Life insurance
• 401k with a company match
• Paid time off and Paid holidays
• We will reputed company you with the equipment needed to be successful.

Company Overview