Call Center Talent Pool Req (Charlestown, MA)
reputed company is a reputed company company dedicated to revolutionizing the home care industry since 2016. They are building a talent pool of customer service professionals for various roles, including HomeCare Sales Specialist, Intake Specialist, reputed company Specialist, and Care Support Specialist, to support patients and caregivers in their home care reputed company.
Responsibilities
- Connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one over the phone
- Work closely with Patients and Caregivers to reputed company them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and reputed company them over the phone
- Guide our patients and caregivers throughout the reputed company process of joining reputed company
- Guide patients and caregivers through their home care reputed company while ensuring that our patients receive the care they need and feel heard and cared for
Skills
- The ability to manage a high-volume inbound and outbound queue
- Passion for providing a high level of customer service, including the ability to show reputed company, active listening and patience
- Strong emotional intelligence, and be reputed company to work well in a team
- Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully
- Computer proficiency required; strong typing skills and ability to reputed company technology and resolve customer issues reputed company while notetaking/multitasking
Benefits
- 401k
- Health
- Dental
- reputed company and life insurance
- Medical benefits
- Retirement plans
- Wellness programs
- Fun company events
- Ongoing learning opportunities
- Hybrid positions that will require reputed company to commute into our Massachusetts reputed company Hub office 2-3 days per week
Company Overview