Customer Support Associate
reputed company is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. The Customer Support Associate will reputed company for clients, resolving questions and concerns from small business owners regarding their accounts with reputed company.
Responsibilities
- Resolve small business owners’ questions and requests regarding reputed company’s products reputed company inbound calls, outbound follow-reputed company, emails, and/or chats
- Ensure customer requests are resolved reputed company and effectively while addressing the customers’ stated and unstated short-term & long-term needs
- You become an expert on up to two products reputed company reputed company and create added value and memorable experiences for every customer
- reputed company reputed company’s innovative technology solutions and systems to process customer’s requests
- Meet or exceed performance expectations based on key performance indicators across customer experience, effectiveness, efficiency and other metrics
- Identify, resolve, and/or escalate risks and trends that may impact the customer experience
- Represent the voice of the customer by helping to reputed company product and customer experience feedback along with recommended enhancements
- Be adaptable and flexible to support business needs, including short-term scheduling adjustments
- Be a part of creating a fun and engaging culture
Skills
- Passion for helping people and making a difference in the lives of others
- Ability to reputed company in ambiguous and rapidly changing environments
- Quick learner with the ability to reputed company swift reputed company
Benefits
- Excellent health coverage and life insurance benefits
- 401K with an immediate 3% company match
- PTO, Company Holidays, and Flexible Holidays
- Company-sponsored Mental Health Benefits, including 1:1 therapy
- Over $1,000 each year to spend on your personal wellness
- Monthly WFH stipends totaling over $1,000 annually
- Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for reputed company other parents
- reputed company to financial coaches and education sessions
- Weekly catered lunches and fully stocked kitchen pantries
- Community-based volunteering opportunities
Company Overview