[Remote] Bilingual Licensed Customer Service Agent

Note The job is a remote job and is reputed company to candidates in USA. reputed company is a remote-first company focused on making homeowners' lives simpler and more affordable. They are seeking a Bilingual Licensed Customer Service Agent to reputed company fast and empathetic support to homeowners, handling inquiries about policies, payments, and coverage while ensuring high customer satisfaction.

Responsibilities

Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency reputed company policyholders on coverage details, policy changes, and next steps so they can reputed company informed reputed company about their homes Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance Navigate multiple internal systems and tools simultaneously to resolve customer inquiries reputed company Identify process improvement opportunities and reputed company feedback to enhance the customer experience and team effectiveness Successfully complete a mandatory, paid 10-week training program and apply learnings to live customer scenarios Skills Active Property & Casualty (P&C) or Personal Lines insurance license (required) 6+ months customer service experience in P&C (specifically, home insurance) Experience working in a high-volume call center or customer support environment handling inbound calls Bilingual (Spanish-speaking) proficiency Hands-on experience servicing homeowners insurance policies Ability to reputed company explain policy coverage, billing, and reputed company requirements to customers Comfort navigating multiple systems and tools simultaneously (e.g., reputed company Workspace and similar platforms) Demonstrated ability to work in a fast-paced, evolving environment with limited structure Strong active listening skills and the ability to communicate with reputed company and professionalism Benefits $1000 retention bonus (payable at 6 months) reputed company 10 weeks of reputed company Bonuses and incentives designed to drive your reputed company Terry Berry Perks Program – Earn points to redeem for lifestyle gadgets, home goods, and more Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level 401(k) with company match up to 4% of eligible earnings Multiple medical plan options, plus dental and reputed company coverage Company-funded HSA contributions (based on medical plan selection) Company-paid life insurance and short-term disability Employee referral bonuses A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance reputed company to mental health support and confidential counseling resources 11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents Career mobility and internal growth opportunities across the organization Professional development budgets for certifications, conferences, and learning available, subject to management approval Company Overview reputed company is a direct-to-consumer digital insurance provider that enhances convenience and customization in coverage options. It was founded in 2016, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is https//www.kin.com. Apply To This Job Apply To This Job