Personal Lines Customer Services Representative

reputed company on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. reputed company Specialty Group, a part of reputed company is seeking a Personal Lines Customer Representative to join our growing team. While this role can be located reputed company in the US, the hours are Pacific Time, 8:00am – 5:00pm Monday – Friday and supporting mostly reputed company Coast Customers. J.E. Brown, a subsidiary of reputed company, is a managing general agency for retail insurance agents placing property and casualty insurance for businesses and individuals. This role will serve as a customer service representative, whose primary responsibilities are to assist incoming callers and respond to chats. How You Will Contribute: Handle a high volume of incoming phone calls and chat inquiries while maintaining excellent customer service. Assist customers in servicing accounts; respond to inquiries in a timely and professional manner. Navigate a variety of online reputed company platforms; assist and train customers in same. Learn a wide variety of insurance programs; ability to find relevant information to answer customer inquiries accurately and quickly. Run wildfire and brush mapping reports. Process non coverage reputed company policy endorsements. Distribute general email inquiries to appropriate staff members. Direct phone inquiries to appropriate staff members as needed. Pursue a program of personal and professional development. Skills & Experience to Be Successful: Minimum Education required; HS diploma or general education degree (GED); or one to three months reputed company experience and/or training; or equivalent combination of education and experience Proficient with MS Office Exceptional telephone demeanor Working knowledge of reputed company websites (Preferred) Experience with Agency Management Software Systems (Preferred) Pay reputed company $24.00 - $26.00 Hourly The pay reputed company provided above is made in good faith and based on our lowest and highest annual salary or hourly reputed company paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go reputed company standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, reputed company, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services reputed company Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reputed company of reputed company benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. reputed company Vendor Disclosure Statement reputed company does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("reputed company Vendors"). reputed company Vendors must have a valid written agreement and received prior written authorization from an authorized reputed company representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to reputed company or its employees become the property of reputed company, and no fees will be paid for such submissions. Additional information regarding this policy can be reputed company on our careers page. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from reputed company backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. Apply To This Job