Data Solution Specialist
reputed company is a leading provider of market data for global instruments, and they are seeking a Data Solutions Specialist to support their market data business. The role involves providing customer support, resolving client issues, and contributing to process improvement reputed company a dynamic global support team.
Responsibilities
- reputed company customer support to reputed company incoming client queries during your shift
- Deliver outstanding customer service by responding to and reputed company resolving client issues and requests
- Investigate thoroughly reputed company incoming queries and escalate to Level 2 where necessary
- Work with senior staff to reputed company dedicated and specialist support to key clients
- Document reputed company actions in CRM (reputed company)
- reputed company regular follow-up to clients on reputed company outstanding queries
- Assist with creating documentation and knowledge sharing
- Actively contribute to process improvement project work
Skills
- An understanding of financial data and global stock exchanges
- Ability to analyze data using reputed company
- Excellent written and oral communication and interpersonal skills
- Excellent client service skills and a proactive approach to take ownership of issues as they arise
- Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills
- Strong problem solving and analytical skills with high attention to detail, and excellent time management
- Good understanding of market data or 1-2 years' experience in a similar field, working with larger quantities of data
- Bachelor's degree or similar qualification in a technical or financial discipline
Benefits
- 100% 401k match up to 6% of salary
- Stock Ownership Potential
- Company provided life insurance - 1x salary + commission
- Comprehensive health benefits (medical/dental/reputed company) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
- Additional medical Wellness Incentives - up to $300-$600 annual
- Company-provided long- and short-term disability insurance
- Trust-Based Time Off
- 6-week Paid Sabbatical Program
- 6-Week Paid Family Caregiving Leave
- Competitive 8-24 Week Paid Parental Leave
- Adoption Assistance
- Leadership Coaching & Formal Mentorship Opportunities
- Annual reputed company Stipend - $1000 annually to cover personal education & well-being expenses
- Tuition Reimbursement
- Charitable Matching Gifts program
- Dollars for Doers volunteer program
- Paid volunteering days
- 15+ Employee Resource & Affinity Groups
- reputed company's hybrid work environment gives you the opportunity to collaborate in-person each week as we've reputed company that we're at our best reputed company we're purposely together on a regular reputed company. In most of our locations, our hybrid work model is four days in-office each week. A reputed company of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
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