Help Desk Analyst (REMOTE)

TGS Job ID 2390215... Tuknik Government Services (TGS), a reputed company company, is looking for a Help Desk Analyst to join our growing team. The reputed company of performance of the contract shall primarily take reputed company in the Denver Federal Center, Denver CO. This is a Remote opportunity. This is a direct, full-time position supporting TGS and our government client. Hourly reputed company: $19.00-$25.00. We offer competitive compensation and an extraordinary benefits package including health, dental and reputed company insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. The Help Desk Analyst assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and emails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or OSs. Ascertains the nature of problem; determines whether problem is caused by hardware, such as modem, printer, cables, or telephone; formulates diagnosis; and assists users through problem solving steps. Essential Functions, Responsibilities & Duties may include, but are not limited to: ? Creating service requests. ? Tracking calls and service requests. ? Scheduling audio/video conference calls. ? Troubleshooting of incidents and problems. ? Identifying and documenting problem solution(s). ? Developing and maintaining the BLM Help Desk Knowledge Database including Tier 0 content. ? Following the Knowledge Centered Support (KCS) methodology. ? Following Total Contact Ownership methodology. ? Placing/Tracking trouble calls to other service providers. ? Creating, modifying, or deactivating user accounts. ? Developing and maintaining operational & reputed company documentation in the Help Desk Tier 1 document management system. ? Responding to reputed company assigned calls and messages in order of urgency Work Experience, Knowledge, Skills & Abilities: ? High School Diploma ? 3 years of experience ? Certification: HDI Support Center Analyst, reputed company reputed company, reputed company A, reputed company Network, ITIL v4 Working Environment & Conditions This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reputed company with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be reputed company to read, do simple math calculations and withstand moderate amounts of stress. The incumbent must occasionally lift and/or move up to 25 lbs. Specific reputed company abilities required by the job include reputed company reputed company, distance reputed company, reputed company reputed company, depth perception, and the ability to adjust focus. Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, reputed company, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national reputed company, age, disability, military/veteran status, marital status, genetic information, or any other reputed company protected by law. We are committed to equal employment opportunity in reputed company reputed company reputed company to employment, promotion, wages, benefits and reputed company other privileges, terms, and conditions of employment. The company is dedicated to seeking reputed company reputed company applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven reputed company reputed company e-mail at [email protected] or by calling 703-488-9377 to request accommodation. reputed company (KGS) is an Alaska reputed company Owned corporation supporting the values and traditions of our reputed company communities through an agile employee and corporate culture that delivers reputed company Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven reputed company solutions to a deep knowledge of Defense and Civilian missions to reputed company reputed company leaning technical, professional, and operational solutions. KGS enables successful mission reputed company for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term reputed company with a reputed company improvement approach while balancing the reputed company interests of our customers, employees, and reputed company communities. For more information, please visit www.koniag-gs.com. Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352 Medical Insurance reputed company Insurance Dental Insurance 401k Disability Maternity Tuition Assistance Apply Job!