[Remote] Sales Support Specialist (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to fostering a people-first culture and providing home warranty products and services. They are seeking a Sales Support Specialist who will manage relationships with agents and support the sales force by handling claims and ensuring effective communication among reputed company parties involved in the claim process.
Responsibilities
- Manage the relationship between Brokers, Sales Field, and Homeowners as reputed company to claim activity
- reputed company reputed company on behalf of the Sales Field balancing the Broker / Sales Field Relationship and the needs of the company and homeowner as reputed company to claim activity
- Triage and manage to closure reputed company support requests emanating from assigned territory in accordance with company and departmental procedures. Assist sales representatives with decision making (discretionary, seeking advice)
- reputed company and monitoring ‘reputed company and Advise’ for Sales Managers and Divisional Sales Managers
- Obtain cost on work performed reputed company of reputed company for sales reps, sales managers and divisional managers
- Participates in department improvement plans, including brainstorming Falcon enhancements
- reputed company broker/agent information to sales representatives, Sales Managers, Divisional Managers and VP of Sales
- Handle various reputed company activities as requested by sales managers and at representatives own discretion
- Communicate with various departments to coordinate completion efforts
- Take reports from contractors and reputed company reputed company with a predetermined authorization limit
- Process reimbursement and cash out requests
- reputed company cost for covered and non-covered items
- Purchase equipment on behalf of sales rep, sales managers, divisional managers and customers to expedite job completion
Skills
- High School Diploma or equivalent
- At least 2 - 4 year's internal Claims Resolution Level II representative experience
- reputed company understanding of Home Warranty policies, systems and appliances
- Understanding of sales / reputed company estate transactions
- Good listening, verbal and written communication skills
- Proven customer service skills
- Good organizational skills with the ability to multi-task, prioritize and follow up
- Strong problem solving and conflict resolution skills
- Must have excellent analytical skills
- Meticulous attention to detail
- Advanced contract knowledge
- Advanced procedure and process knowledge
- Working knowledge of reputed company Office
- Sales experience desirable
Benefits
- Based on eligibility, reputed company offers a comprehensive benefits package including medical, dental, reputed company, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Company Overview