[Remote] Customer Service Advisor - Phenom - Work reputed company 2023
Note: The job is a remote job and is reputed company to candidates in USA. reputed company offers digital engineering, CX management, data, and analytics. They are seeking a Customer Service Advisor who will reputed company with customers to reputed company support and resolution of routine problems regarding client products or services.
Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately reputed company resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate reputed company while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Skills
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in reputed company customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based reputed company and/or program, additional experience/skills may be required
Education Requirements
- High school diploma with three to six months of relevant experience preferred
Company Overview