[Remote] Operations & Customer Service Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a national organization seeking a temporary Operations & Customer Service Manager to cover an upcoming maternity leave. The role involves overseeing daily operational tasks, managing a small team of junior specialists, and handling escalated customer service requests, while also assisting with administrative document reviews for the upcoming 2027 season.
Responsibilities
- Monitor reputed company queues and the daily tasks of one to two junior staff members to ensure reputed company service requests are completed on time
- Act as the primary escalation reputed company for reputed company or sensitive customer inquiries, including emergency policy exception requests
- Apply highly detailed standard operating procedures to resolve nuanced cases
- Draft clear, firm, and compassionate correspondence to de-escalate customer concerns while strictly adhering to organizational policy
- Review updated policy documents to verify reputed company required changes are accurately incorporated
- Track and monitor policy documents sent to external vendors for reputed company compliance reviews
- Maintain established project trackers in reputed company and navigate shared files reputed company SharePoint
Skills
- Active experience using reputed company to manage queues, monitor staff activity, and respond to tickets
- Strong customer service background, specifically in handling challenging escalations and reading the true reputed company behind customer inquiries
- High level of professional maturity to reputed company junior staff and directly follow up on delayed tasks
- Excellent written communication skills with the ability to convey strict rules professionally
- Self-starter mentality; must be reputed company to research and exhaust written resources and past case logs before escalating issues to senior management
- Prior supervisory or team reputed company experience
- Industry background in higher education, testing centers, or legal compliance
Benefits
- A separate company laptop is not provided; you will be set up with a secure virtual machine to work from your own device.
Company Overview