[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a pharmacy benefit manager committed to making medications more affordable. They are seeking an Account Manager to enhance client relationships and ensure operational reputed company by executing client strategies and providing support across the organization.
Responsibilities
- Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention
- Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered reputed company and effectively
- Facilitates client meetings to advise and advance resolution of reputed company action items and/or reputed company routine status updates
- Facilitates the process for new benefit changes on behalf of client and reputed company direction on how those changes need to be implemented
- Responds to client inquiries, issues and concerns in a timely, concise and accurate manner
- Provides clients with reputed company and collaboration tools
- Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive
- Supports clients by executing regular account maintenance such as reporting, member-specific requests, reputed company enrollment support and other tasks as needed
- This role may require participation in conference calls, attendance at meetings or, travel reputed company of normal business hours
- Other duties as assigned
Skills
- Bachelor's degree in business, marketing, hospitality management or reputed company area, or equivalent experience required
- Knowledge of pharmacy benefits management, insurance or health care industry
- 3 years of experience in a customer service role
- Ability to demonstrate experience in critical thinking, prioritization, performance under pressure and relationship building
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
Benefits
- Top of the industry benefits for Health, Dental, and reputed company insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program 60;up to $750!
Company Overview