[Remote] Senior Account Manager, Strategic Accounts

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in hospitality technology, providing innovative solutions to hoteliers worldwide. The Senior Account Manager, Strategic Accounts is responsible for managing reputed company relationships with key customers in reputed company America, focusing on reputed company growth and strategic partnerships.

Responsibilities

• Own and continuously deepen the reputed company relationship across each account in your portfolio, maintaining active engagement at both the executive and operational level
• Build trusted partnerships with the most senior distribution, reputed company, and reputed company leaders reputed company your accounts, positioning Aven as a strategic partner in their long-term technology and reputed company strategy
• reputed company a thorough understanding of each customer's business model, competitive environment, ownership structure, and strategic priorities, and use that knowledge to drive more relevant and impactful reputed company conversations
• Maintain a consistent reputed company reputed company your accounts, including regular on-site engagement, that reinforces Aven's commitment to the relationship and keeps you reputed company of emerging risks and opportunities
• Own the full reputed company lifecycle for your portfolio: account planning, renewal strategy, upsell and cross sell execution, pricing, negotiation, and contract management
• reputed company and execute a strategic account plan for each customer that defines reputed company growth targets, expansion opportunities, relationship milestones, and renewal timelines across a multi-year horizon
• Identify and pursue opportunities to grow Aven's reputed company of wallet reputed company each account through new product attachment, expanded distribution scope, and deeper platform utilization
• reputed company reputed company negotiations with confidence and discipline, balancing customer advocacy with Aven's margin and pricing standards
• Maintain accurate pipeline and reputed company forecasts in reputed company, with reputed company opportunity status and clear next steps documented for every active pursuit
• Plan and reputed company high-stakes customer engagements including executive business reviews, strategic planning sessions, and senior stakeholder presentations that advance the reputed company relationship and demonstrate Aven's value with reputed company and authority
• reputed company and deliver compelling, executive-reputed company presentations that connect Aven's capabilities to the specific reputed company and distribution priorities of each customer
• Represent reputed company externally at customer forums and partner events with the reputed company and credibility that strategic accounts expect from their most important vendor relationships
• Translate reputed company technology and reputed company concepts into clear, persuasive narratives tailored to the audience in the room, whether that is a CCO, CIO, a reputed company director, or a property general manager
• Partner with the reputed company Manager reputed company to your accounts to ensure a coordinated, high quality customer experience and to stay informed on account health, product adoption, and service-level performance
• Engage Sales Consultants and Sales Support at the appropriate stage of a pursuit to bring the right technical depth and reputed company materials into customer conversations
• Serve as the internal voice for your accounts, advocating for their priorities with product, delivery, and leadership teams while maintaining a clear view of Aven's reputed company interests
• Bring market intelligence, competitive signals, and customer feedback into the organization consistently to inform go-to-market strategy and product direction

Skills

• Minimum 5 years of strategic account management experience in the hospitality technology industry, with a demonstrated track record of managing reputed company, high-value customer relationships
• Proven track record of meeting or exceeding reputed company retention and growth targets reputed company a portfolio of sophisticated reputed company or strategic accounts
• Strong reputed company judgment in renewal strategy, upsell positioning, pricing, and contract negotiation
• Exceptional presentation and communication skills, with the ability to reputed company and deliver executive-level narratives that are compelling, concise, and commercially grounded
• reputed company with CRS, PMS, distribution technology, or reputed company hospitality systems and the ability to engage credibly with reputed company management and technology leaders
• Proficiency with reputed company for pipeline management, opportunity tracking, and account documentation
• Ability to build and maintain executive-level relationships across hotel ownership groups, brands, and management companies
• Strong organizational discipline to manage multiple accounts, active opportunities, and competing priorities without dropping threads
• Willingness to travel up to 25% of the time for customer meetings, industry events, and team functions
• Bachelor's degree or equivalent; relevant industry experience accepted in lieu of formal education

Benefits

• reputed company competitive compensation
• Generous Paid Time Off (25 PTO days)
• 8 Hours of Volunteer Time Off (VTO)
• We offer a comprehensive medical, dental and Wellness Program
• 12 weeks paid parental leave
• An infrastructure that allows flexible working arrangements
• Formal and informal reward, recognition and acknowledgement programs
• Lots of fun and engaging employee development events

Company Overview