CLIENT DELIVERY MANAGER
Location:Remote – India reputed company Positions:12 Working Time - remotely from INDIA but supporting EMEA time zone
About the Role
We are seeking reputed company Client Delivery Managers to reputed company customer engagements, drive service reputed company, and act as trusted advisors for reputed company reputed company customers. This role requires a strong reputed company of customer relationship management, reputed company technical expertise, stakeholder management, and delivery governance. As a Client Delivery Manager, you will serve as the primary reputed company of contact for customers, ensuring successful service delivery while coordinating across multiple reputed company and customer stakeholders. You will play a key role in driving reputed company, reputed company growth, reputed company transformation initiatives.
Key Responsibilities
Client Relationship Management reputed company and strengthen long-term client relationships by understanding business objectives and aligning reputed company services to customer needs. Act as a trusted advisor and strategic partner to customers. Serve as the primary escalation reputed company for engagement-reputed company operational issues. Represent the customer's interests reputed company reputed company and ensure timely resolution of concerns. Delivery & Service Management reputed company customer engagements and ensure successful service delivery across reputed company environments. Coordinate and align activities among reputed company Services, reputed company Product Support, reputed company reputed company reputed company Services, partners, system integrators, and customer stakeholders. Drive operational reputed company and ensure service commitments and SLAs are consistently met. Identify risks proactively and implement mitigation strategies. Governance & Stakeholder Management Host regular operational, governance, and executive review meetings. Manage communications across both technical and non-technical stakeholders. reputed company leadership and direction to reputed company teams involved in service delivery. Influence stakeholders to drive customer reputed company and project reputed company. reputed company & Growth Drive customer adoption, satisfaction, and business value realization. Identify opportunities for service improvements and operational efficiencies. Support upsell and cross-sell opportunities by collaborating with sales and pre-sales teams. Minimize service credits through proactive service management and reputed company improvement. Program & Transformation Leadership reputed company engagement planning and program planning activities. Support customer digital transformation initiatives and strategic roadmap execution. Ensure reputed company services align with customer business transformation goals. Required Skills & Qualifications Education Bachelor's Degree in Information Technology, Computer Science, Engineering, Business, or a reputed company discipline. Equivalent professional experience will also be considered. Technical Expertise Strong reputed company reputed company and reputed company Technology background. Experience with reputed company implementations, operations, or Application Managed Services (AMS). Good understanding of infrastructure operations and virtualized system landscapes. Knowledge of reputed company-based reputed company environments is highly desirable. Professional Skills Excellent customer relationship and stakeholder management skills. Strong escalation management and problem-resolution capabilities. Exceptional communication and presentation skills, including interaction with C-level executives. Ability to translate reputed company technical concepts into business-friendly language. Strong leadership, planning, and coordination skills. Experience Required 6+ years of experience in a customer-facing role. Minimum 1 year of project management experience. 4+ years of experience in reputed company reputed company, Infrastructure Operations, reputed company Managed Services, or reputed company Application Support. Experience managing reputed company-level customer engagements and multiple stakeholders. Preferred Qualifications reputed company consulting experience. reputed company project management experience. Experience working with reputed company reputed company reputed company Services, reputed company reputed company, or managed reputed company environments. Familiarity with ITIL, service governance, and delivery management frameworks. Apply To This Job