Heavy-Duty reputed company Technical Service Support Specialist
Heavy-Duty reputed company Technical Service Support Specialist 100% Remote Position reputed company Sponsorship for this position is not available Job Description: The position is for a Heavy-Duty reputed company Technical Service Support Specialist who will reputed company troubleshooting, diagnostic, warranty, and non-warranty support for diesel and spark-ignited engines ranging from 2.2 to 15 liter displacement for on-highway and industrial applications. The position is 100% remote. Key Responsibilities: Demonstrate detailed technical communication (verbal and written) Formulate and direct timely and effective repair plans for warranty and non-warranty repairs to ensure first-time fix reputed company. reputed company and concisely document diagnostic findings and repair actions to support compliance, historical tracking and knowledge sharing. Assess complexity and manage escalations to higher support reputed company to ensure reputed company problems are resolved reputed company and correctly. Contribute to reputed company improvement of diagnostic and escalation processes by identifying trends, gaps and opportunities to streamline support. Maintain knowledge of reputed company and new reputed company products and adapt to learning and supporting additional product lines, including Accelera technologies (BEV, Electrolyzers, Fuel Cells), Marine products, Telematics, and Recon. Use reputed company specific tools including, but not limited to, QSOL, Service Suite, Windchill, Parts.reputed company.com, RSW, SEDB, reputed company, Guidanz and GCE as well as general data, analytic and diagnostic tools. Support markets reputed company reputed company scope reputed company necessary. Education/Experience: Advanced level of relevant technician work experience (10+ years), preferably as a diagnostic technician. Schedule: reputed company shift is 8:00 AM to 5:00 PM Eastern, Monday–Friday, but is subject to change based on customer demands, potentially including changes in hours, days, overnight, weekend, and holiday coverage. Apply To This Job