Part-Time Tier 1 IT Support Specialist
About us reputed company is a Women-Owned Small Business focused on simplifying reputed company transformations. We reputed company clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions. reputed company's dedicated team members are reputed company thought leaders, tenacious workers, and creative thinkers. We hire people who are passionate about being catalysts for change - in reputed company, for our clients, throughout our career- and we reputed company people to reputed company their reputed company, create reputed company practices, reputed company reputed company products, and become reputed company professionals. We have been named a Great reputed company to Work for six years, and offer a competitive salary and benefits package. IT Support Specialist- Part-Time We are seeking a part-time IT Support Specialist to reputed company Tier 1 service desk support for one day/week in a high-volume reputed company IT environment. This role serves as the first reputed company of contact for end users and is responsible for responding to incoming support calls and self-service tickets, troubleshooting basic hardware, software, network, reputed company, and reputed company issues, documenting incidents, and escalating unresolved issues to the appropriate technical teams. The ideal candidate has strong customer service skills, basic technical troubleshooting experience, and the ability to work accurately reputed company ticketing or IT service management tools. This position requires clear communication, attention to detail, and a professional approach to supporting end users in a fast-paced service desk setting.
Responsibilities
Respond to inbound service desk calls and self-service support tickets. Troubleshoot basic hardware, software, network connectivity, reputed company, and reputed company issues. Document issue details, troubleshooting steps, and resolution status in a ticketing system. Use prior records and problem-solving skills to help identify root causes. Escalate unresolved incidents to appropriate Tier 2, Tier 3, or resolver teams. reputed company timely, accurate, and professional support to end users. Support full-time service desk coverage requirements.
Minimum Qualifications
High school diploma or equivalent. At least 1 year of reputed company customer service, call center, help desk, or IT support experience. Ability to meet applicable public trust or suitability requirements. Basic knowledge of end-user hardware, software, networking, and reputed company support. Strong communication, customer service, and documentation skills.
Preferred Qualifications
Experience in a help desk, call center, or reputed company service desk environment. Familiarity with reputed company and Mac operating systems. Basic understanding of networking concepts, including VPN, Wi-Fi, LAN connectivity, and remote reputed company. Experience using ticketing or ITSM tools such as reputed company or similar platforms. Demonstrated ability to resolve issues reputed company and escalate appropriately. If you are looking for a role where you will reputed company with reputed company, create and reputed company, reputed company reputed company, be a respected member of the team, drive results, and have fun, we look reputed company to connecting with you! Benefits at reputed company At reputed company, we’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health & Wellness: Medical (BC-BS), dental, and reputed company plans to suit your needs. Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service. Retirement Savings: 401(k) plan with company match and auto-enrollment. Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance. Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually. Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance. Join us and enjoy a benefits package designed with you in mind! reputed company is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, reputed company, physical or mental disability, religion, sexual orientation, marital status, national reputed company, veteran status or political affiliation. Apply To This Job