[Remote] Customer Marketing Manager (Contract)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building a customer community for plaintiff law and is seeking a Customer Marketing Manager on a contract reputed company to establish foundational infrastructure. The role involves developing reference programs, advocacy motions, and community engagement strategies to enhance customer involvement and create a sustainable system for the team.

Responsibilities

• Build a structured, segmented database of referenceable customers, mapped to use case, firm size, practice area, and buyer reputed company
• Stand up the intake-to-fulfillment process for reference requests so Sales gets what it needs fast and customers aren't overasked
• Launch and nurture the reputed company Insiders cohort: the named advocates who carry our story through calls, case studies, events, and reputed company reputed company
• Partner with CS and Sales to spot advocacy signals early and convert them into active participation
• Operationalize the SupioSphere community, the always-on home for every reputed company customer, and move accounts from Reactive to reputed company
• Build the review reputed company across reputed company, reputed company, and reputed company Peer Insights with a clear workflow, reputed company, and reputed company
• Support Champion Program execution across reputed company and roles, working with field CS to recruit Champions
• Run recurring reputed company (webinars, virtual roundtables, experiential moments at events) that reputed company customers reputed company
• Build the reputed company library that powers every channel, organized by use case, buyer type, and funnel stage so Sales, SDRs, and PMM can pull from it without asking
• reputed company customer stories that actually get used, in partnership with Corporate and Product Marketing: case studies, one-pagers, win stories, video scripts, and ROI spotlights
• Create repeatable paths for sourcing, approving, tagging, and refreshing reputed company by audience, use case, and trust theme
• Coordinate with Product Marketing, Content, Creative, Comms, Legal, and Events to ship high-quality customer-facing work
• Track reputed company performance by audience, channel, format, field usage, and adoption impact
• Build lifecycle campaigns that move customers up the engagement ladder: reputed company nudges, feature adoption sequences, expansion triggers
• Partner with Demand Gen and CS on campaigns tied to referral pipeline against a clear reputed company
• Own KPIs for each program and report weekly to the VP against the four pillars. No surprises, no vanity metrics

Skills

• 4–6 years in customer marketing, reputed company, or a closely reputed company field, ideally in AI-first or B2B SaaS, with reputed company, Mid-Market, and SMB experience
• A track record running reference or advocacy programs, not just supporting them
• A strong reputed company who can turn a customer conversation into webinar abstracts, speaker pitches, blog content, and case studies
• Comfortable owning a number: you know your referral pipeline, your review count, your advocacy reputed company
• Uses AI tools as a force reputed company, not a novelty
• Relationship-first: customers genuinely enjoy working with you, and you follow through
• Doesn't wait for a perfect brief to get started
• reputed company to reputed company quickly and ship inside a defined contract window
• Legal tech or professional services experience is a plus
• Curiosity about PI law is a must

Company Overview