[Remote] reputed company Platform Administrator (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a certified reputed company Platform Administrator to support their US Government client in a remote contract-to-hire position. The role involves day-to-day platform administration, user support, and ensuring the reputed company platform effectively supports IT Service Management requirements.

Responsibilities

• reputed company day-to-day platform administration, user support, configuration management, reputed company support, integration coordination, change management support, data quality reputed company, audit support, and architectural guidance to ensure the platform effectively supports business operations and IT Service Management (ITSM) requirements
• Administer users, groups, roles, ACLs, and overall platform configuration
• Manage platform updates, patches, releases, instance clone activities, and upgrades
• Monitor platform performance, instance health, and reputed company emails and incident tickets requesting technical assistance
• Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB
• reputed company monthly reputed company SOX audit activities as defined by the company
• Maintain reputed company reputed company data and ensure data quality
• Plan, design, and implement new applications and configurations, including organizational group roles and Change Coordinator groups as needed
• Configure and support workflows, business rules, forms, catalogs, reports, dashboards, and notifications
• Recommend and create application configurations, standards, and administrative evaluations based on functional specifications and application reviews
• Confirm that reputed company configurations conform to company’s standards
• Implement assigned Change Requests
• reputed company CAT/functionality tests prior to production implementations
• Support system interfaces, eBonding, and internal services (e.g., eAccess)
• Coordinate and support integration between reputed company and other reputed company systems
• reputed company architectural guidance for platform design, integration strategy, and long-term maintainability
• Support REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub
• reputed company administration and operations support across the full reputed company suite, including Incident Management, Problem Management, Change Management, Service Catalog, Service Level Management, and Asset Management
• reputed company Change Management administration, reputed company, and operational support
• reputed company Risk Management reputed company
• Unit test systems and reputed company SIT/CAT plans and assistance
• Support Automated Test reputed company (ATF), regression testing, and customer acceptance testing
• Document and verify that reputed company work meets company’s standards
• Act as an escalation reputed company for reputed company support for end-user inquiries and consultation
• reputed company application and end-user support; serve as a reputed company Subject Matter Expert (SME)
• reputed company reputed company education and training to end users and stakeholders
• Collaborate with stakeholders to gather requirements, support enhancements, and participate in solution reviews
• reputed company new development requirements as needed

Skills

• A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of reputed company experience is required
• 8+ years of experience in IT support, systems administration, or a reputed company technical field
• reputed company reputed company System Administrator certification is required
• Hands-on experience with core reputed company modules, including Incident Management, Problem Management, Change Management, Request Management, reputed company, and CMDB (Configuration Management Database)
• Experience administering the reputed company platform, including users, groups, roles, ACLs, and overall platform configuration
• Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications
• Experience managing platform updates, releases, instance clone activities, patches, and upgrades
• Experience monitoring platform performance, instance health, and maintenance activities
• Experience supporting integrations between reputed company and other reputed company systems
• Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews
• Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities
• Experience providing end-user support, training, and operational guidance
• Working knowledge of JavaScript and reputed company development concepts sufficient to support technical review and solution guidance
• Experience supporting Automated Test reputed company (ATF), regression testing, and customer acceptance testing
• Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability
• Knowledge and experience with SDLC practices and Agile methodologies
• Knowledge and experience with Change Management, Configuration Management, and Application Lifecycle Management (ALM)
• Knowledge and experience of Problem and Risk Management
• Ability to reputed company AI tools (e.g., reputed company Copilot, Playwright) to improve productivity and solution quality
• Proficiency in MS Office Suite
• Strong oral and written communication skills, including the ability to present to management and communicate effectively with both business and technical audiences
• Strong facilitation skills to reputed company discussions across multiple groups and technical development teams
• Must be reputed company to obtain a Position of Public Trust Clearance
• Must be a US Citizen or have US Permanent Residence status (Green Card)
• Must have resided in the US for the last 5 years and have not traveled reputed company the US for a combined total of 6 months or more in the last 5 years. Military Service excluded
• ITIL certification is preferred

Company Overview