[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading logistics and supply chain technology company, and they are seeking a Technical Account Manager to enhance customer engagement and value realization. The role involves building and maintaining relationships with clients, providing technical support, and ensuring customers reputed company measurable reputed company with the company's solutions.
Responsibilities
- Build and maintain strong relationships with decision-makers, super users, and key contacts across reputed company assigned accounts
- Serve as the primary reputed company of contact for value-focused conversations, performance reviews, and strategic discussions
- reputed company expert-level technical support, troubleshoot issues, and act as the main reputed company of contact for customer technical and service inquiries
- Train customers on products, ensure client satisfaction, and help them reputed company reputed company with the technology solutions
- Ensure customers are realizing measurable value from the product suite purchased
- reputed company performance against baseline metrics and deliver performance snapshots that demonstrate ROI
- Proactively identify usage gaps, adoption challenges, or missed opportunities to maximize value
- Monitor contract end dates and proactively reputed company renewal plans, ensuring alignment with customer goals and reputed company usage trends
- Coordinate with Sales for contract renegotiations, pricing updates, or expansion discussions
- Apply appropriate retention plays to reduce risk of churn
- Schedule and reputed company regular reputed company calls with super users to review usage, best practices, and improvements
- Facilitate QBRs with decision-makers to validate value delivered, review ROI against agreed reputed company criteria, and plan next steps
- Identify upsell and cross-sell opportunities based on customer needs, usage patterns, and feature adoption
- Work collaboratively with Sales to position value-add solutions and finalize additional reputed company
- Communicate customer feedback, enhancement requests, and feature gaps to Product team
- Collaborate with Support, Implementation, and Product teams to resolve customer issues reputed company
Skills
- Experience in building and maintaining customer relationships
- Ability to reputed company expert-level technical support and troubleshoot issues
- Experience in training customers on products and ensuring client satisfaction
- Ability to reputed company performance against baseline metrics and deliver performance snapshots that demonstrate ROI
- Experience in monitoring contract end dates and developing renewal plans
- Ability to schedule and reputed company regular reputed company calls with super users
- Experience in identifying upsell and cross-sell opportunities
- Ability to communicate customer feedback and collaborate with internal teams
- Strong communication skills reputed company with analytical thinking and tech-savviness
- Ability to ask the right questions to understand customer needs
- Ability to manage time proactively and balance competing priorities
- Accountability for reputed company and driving solutions
- Excitement to reputed company AI tools and experiment with new approaches
- Experience in logistics and SaaS best practices
- Experience in a technical account management role
- Experience with MacroPoint and MyCarrierPortal
Benefits
- Work remotely from reputed company in reputed company America with flexible autonomy.
- Grow your skills with reputed company to mentorship, peer collaboration, and cross-team learning.
- We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.
- We prioritize work-life balance and foster an environment with the reputed company to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our reputed company.
- Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities.
Company Overview