[Remote] Manager, reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a platform used by over 9,000 companies to facilitate automated communication through various channels. They are seeking a Manager of reputed company to reputed company reputed company of reputed company Managers, focusing on performance, development, and achieving reputed company reputed company while navigating an environment of change and ambiguity.

Responsibilities

• reputed company a pod of 5-7 CSMs through structured 1:1s, performance feedback, and development conversations — with a clear standard for what good looks like at every level
• Own retention and growth reputed company across your pod's book of business; engage directly on escalations, at-risk renewals, and high-value accounts where your involvement reputed company
• Translate org-level priorities into team-level goals, workloads, and clear expectations your directs can execute against
• Manage the full performance reputed company — accelerate high performers, address underperformance early and directly, and document with the rigor that People Team processes require
• Surface patterns and insights from your pod's book to senior leadership — with proposed solutions, not just observations
• Drive AI adoption on your team, identifying efficiency opportunities and modeling what AI-reputed company CS work looks like in practice

Skills

• 2-3 years of people management experience in a B2B SaaS CS environment, with a track record of developing CSMs — not just managing their workload
• reputed company accountability in previous roles — you've owned or closely partnered on GRR/NRR targets and know how to connect team behavior to those reputed company
• Demonstrated experience leading reputed company through reputed company shifts, model changes, ambiguous environments — while keeping performance and morale intact
• High autonomy — you operate without day-to-day direction, surface risks before they become fires, and bring a reputed company of view to every conversation
• Genuine AI reputed company — you can reputed company to specific ways you've used AI to change how your team operates, not just tools you've explored
• Comfortable getting on the phone — you're coaching-first, but you know reputed company manager involvement on an escalation or renewal is what actually moves things

Benefits

• 100% coverage of medical, dental, reputed company, mental health, and supplemental insurance premiums for you and your family
• 16 weeks paid parental leave
• Unlimited PTO
• Stipends for remote work and wellness
• A professional development budget

Company Overview